Recurring loss of Bluetooth functionality

I’m reporting a persistent Bluetooth failure issue affecting my Dell Inspiron 15 5000 running Windows 11, equipped with a Qualcomm QCA9377 Wi‑Fi + Bluetooth combo adapter.  This occurs frequently after business travel, or the system goes into hibernation or extended sleep (less than 8 hours).  When this happens, Bluetooth completely disappears from:

• Device Manager

• Settings > Bluetooth & Devices

The only solution has been reinstallation of the Qualcomm combo driver, which is buried under “Network”. Furthermore, the drivers are inconsistently labeled, making it difficult to identify. This issue has occurred multiple times and represents a significant productivity hit, especially with my reliance on Bluetooth mice and keyboards while traveling.

My Device - Dell Inspiron 15 5000

• OS: Windows 11 (64-bit)

• Wireless Adapter: Qualcomm QCA9377 (Wi‑Fi + Bluetooth combo)

• Peripheral: Logitech MX Master 3S, K850 keyboard (Bluetooth)

• Issue Frequency: Recurring after hibernation, travel, or update

• Symptoms:

  • Bluetooth missing from Device Manager

  • No toggle in Settings

  • No ability to re-pair devices until driver manually reinstalled

Root Causes

• Bluetooth functionality is handled by a shared driver with Wi‑Fi, not a separate Bluetooth driver.

• Upon resume or system state change, Windows fails to re-enumerate Bluetooth, and hides all related UI.

• Dell SupportAssist - I'm unable to determine if I would be notified of a missing Bluetooth device or corrupted driver.  Outside this situation, I never saw any real value in the offering.

• No fallback mechanism exists at the OS or OEM level to recover or alert the user when Bluetooth vanishes.

To Dell: 

Publish a standalone Bluetooth diagnostic tool or auto-recovery utility for QCA9377 and similar adapters.

To Microsoft:

Get your act together and Improve YOUR Bluetooth stack resilience when Bluetooth radio fails to enumerate in a post-sleep refresh.  Introduce user-facing alerts when Bluetooth hardware disappears unexpectedly.   Include fallback logic or auto-repair triggers when a known Bluetooth device suddenly vanishes.

A shame neither/both seem to want to do anything to improve, reset, or make changes to provide better UX.  Bluetooth has been around 25+ years.  Should we all go back to RS-232 cabling options??

Fix this.  No excuses.