RX560 Mobile Issue

Hi LM002,

Thanks for posting. Apologies that your system is not performing as expected.

According to the information I found the 5576 shipped with the AMD Radeon R5/R7 or the AMD Radeon RX460, was the RX560 added on after purchase?  

To change the display settings:
Right-click on your desktop and select Graphics Properties to launch the Intel HD Graphics Control Panel.
Click Display.
Change the display settings as required.

If you need additional assistance, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

Hello!

My computer does not have Intel Graphics. It's instead using an AMD FX-9830P and a discrete RX560 Mobile. I didn't change nor modify any of the components. I sent you a private message for further communication.

Cheers,

Liam White

Hello friend, did you solve the problem? I have the same notebook where I can't run any games because reading them is done only with the R7, and here in Brazil $ 3,000 was paid for the notebook, but no games are running.

your RX560 is using 4GB of it's own GDDR5 memory, R7 use shared system memory, it is possible to increase up to 2GB and it makes difference even if you game on dedicated GPU. you need unlocked BIOS or reflash existing one with changed framebuffer size using AMIBCP

Same problem here.... if the DELL support is confusing INTEL with AMD... then good luck to all DELL customers out there.

I tried many things, updated the BIOS, Tried a lot of AMD Drivers.... all the same.
Windows is not reading more than 512MB of the VRAM. However, the Radeon driver is reading the hardwere as 4GB.

yeah, confusing intel with amd. or better said playing monkey game without valid reason.

i wrote what you need to do. no official driver or bios installs will get you what you want

either a modded bios, amibcp, or possibly UEFI shell commands (given that you can find location of VRAM settings in NVRAM)