Screen Shift Intermittently

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Any chance that this was resolved?  I have the same issue.  Thanks.  

Has not been resolved, this after my display all internal components and software has been removed and reloaded. I now think that I must live with it, since I (and you) seem to be the only users with the issue, according to Dell. 

Hi. It seems that you are not the ones having this problem but there is no solution yet. Did you try to reinstall Windows? Does the issue occurs after a LCD replacement? 

Yes on both.

All that you have suggested, I assume has been done since I had onsite replacement of everything, and when it did not work, unit was sent in to Dell for them to work on it and they replaced everything again. After returning, the problem persisted.

Hi,

Can you share by sending me a private message with your service tag? 

Did you try already a clean install with Media Creation tool (you need to delete all partitions when you install windows)? 

Did you try in safe mode, clean boot with msconfig?

Did you try to stay long enough in BIOS and epsa to see if the problem occurs outside Windows? 

This problem has been escalated to our internal department for investigation and I will let you know if any solutions will be available.

Best regards 

The information you request is already in the Dell Technical support system, so I should not have to provide it again.

All of the recommendations you have made in the message below are great, but I do not know what the onsite tech or the Dell repair site in Texas did to attempt to resolve the issue. 

New laptop here a couple of months ago.  Having same issue.  Has a fix been found yet?  It's very annoying.  Thanks!

Has not been resolved, this after my display all internal components and software have been removed and reloaded. I now think that I must live with it, since there does not seem to be any attention given to an issue with only a few users affected. 

Same thing here, Dell replaced everything including the LCD and the problem is now minimized but still occurs.  They would not replace the laptop as we requested a different model after many failed repairs.  There seems to be some combination of software or something that causes this.  I think we tried the standard graphics driver (not Intel UHD) and it may not have re-occurred.  Or, it could have something to do with Chrome and using graphics acceleration.  We gave up but it is less frequent now.  

Hi everyone,

I know this is a very old issue, but anyone who is still interested, this was exactly happening to me but my laptop screen shifting up and down, very strange. In my individual situation I could fix it in Windows 11 by going to system -> display -> Graphics, and then I figured out that long time ago I made some changes so the graphic card GTX 960M handle many of the windows app. I just decided to put it back to the default setting "Let Windows decide (Power saving)" and once I did the same for all the apps, the problem disappeared.

Not sure if this gonna work for you, but it worth to check those settings. Sometimes we try to force the best graphic card to do it all, but in some situations, this is not the best option seems like. Anyway this still works well with my Nvidia control panel config, having all things to be done by the best graphic card. Just be careful with the windows settings above.