Service request response time

Question

How long does it normally take to get a response from Dell regarding the defective hinges for the Inspiron 15 3511? It's been six days.

DELL-Chris M · Accepted Answer

Update = After verifying ownership and completing troubleshooting, a DELL agent setup service.

DELL-Cares · Answer

Also, please answer a couple of questions to understand the issue better:

1. How long have you been facing the issue?

2. Have you made any recent hardware/software changes to the system?

3. Did you notice any Windows update that took place recently?

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

shhindig · Answer

I'll send photos shortly and it happened by normal use. Are you not aware of the Dell admitted defect regarding the hinges.

DELL-Cares · Answer

Thank you for the details. Could you please share the picture of the hinges and how the damage happened?

shhindig · Answer

1.About 2 weeks  2. No 3. No   Honestly, I don't think inanimate software will cause physical damage to the plastic of the computer.

XPS_Man · Answer

There are several complains about the Product and it's hinges,  Don't waste your valuable time, Call and claim warranty repairs.

Inspiron

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