Unsolved
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1 Rookie
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45 Posts
1
3214
August 23rd, 2018 02:00
[Solved] SmartByte won't update
I installed SmartByte today on my Dell G7 after a fresh installation. However, it keeps saying SmartByte needs an update.
If I click No, SmartByte doesn't open.
If I click Yes, it redirects me to Microsoft Store. However, there isn't any update for this app.
Please help.
Update: I restored using original Dell Windows image and it worked.
No Events found!
Jaapje Houtman
28 Posts
0
August 24th, 2018 01:00
I encountered the same problem. Please let me know where the DELL image of the Smartbyte app can be found. Thank you.
vinhtq115
1 Rookie
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45 Posts
0
August 24th, 2018 02:00
I restored using the drive image I created before reinstalling Windows. You can try restore using Dell Recovery in Boot Menu.
vinhtq115
1 Rookie
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45 Posts
1
August 24th, 2018 08:00
Actually, SmartByte is helpful to me since it makes browsing smooth while I am downloading. I left it on since the day I purchased my G7 and haven't encountered any issue with Internet speed.
jphughan
11 Legend
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14K Posts
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79.9K Points
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August 24th, 2018 08:00
Fyi if you do some research on these forums, you'll find a lot of complaints about poor Internet and/or WiFi speeds that was ultimately traced back to SmartByte, i.e. uninstalling the application and driver immediately boosted performance. So if you decide to keep it, you may want to experiment.
RivetNetworks
18 Posts
0
March 7th, 2019 14:00
Hello @jphughan
Official support for Rivet Networks here.
We have confirmed that a large number of these problems are caused by using an outdated version of the Intel Wi-Fi driver. You can update your Intel Wi-Fi drivers to the latest version available by downloading and installing the appropriate package from Dell here – https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=vg6m5.
If that doesn't solve the issue for you, updating SmartByte from this location - https://www.dell.com/support/home/us/en/rc974514/drivers/driversdetails?driverid=mmvk6 - may help.
@vinhtq115 - We're glad to hear that you're enjoying SmartByte!
If you have any other issues with SmartByte, please tell us about by clicking here!
-- Anthony with Rivet Networks