strange battery problem

Question

Hi, I have an Inspire 7370, I've already contacted Dell Assistance about 7 months ago because my laptop had some severe problems. They changed the parts that weren't working fine and all my pc problems are now resolved, except for one. When I use it without AC adapter and it reaches 60-50% of battery level, it suddenly turns off, after a low battery level warning. Then, if I turn it back on, after skipping the low battery level warning in the bios, the battery level is 1% or 0%. Despite that, the laptop runs smoothly for an addictional 4-5 hours (depending on usage) and then of course it turns off without warning. I've also tried to reinstall windows battery drivers but won't d the trick. Can somebody relate or help? Thanks in advance

Mary G · Answer

How old is the battery? It might be wearing out.  See this-- https://www.dell.com/support/article/us/en/04/sln128667/dell-laptop-battery-frequently-asked-questions?lang=en

evanzel · Answer

Update the BIOS for your 7370. Latest version 1.15.0 mentions the problem you are experiencing. I am waiting the same fix for my Inspiron 7386.

nellodigiacomo · Answer

They changed the battery with the other components, so I do not think it's a battery problem: furthermore, Dell Power Manager affirms that it's working normally.

nellodigiacomo · Answer

Thank you, unfortunately, even though I've updated the bios to 1.15.0, the problem still remains.

Inspiron

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