Support Assist starts before boot, cannot enter BIOS or safemode. Original harddrive died, Obtained new HDD loaded with Windows. Can't get pass Support Assist.
What program are you running to get your system info? If you have not made any changes to the BIOS setting from when you received the computer from Dell, the Boot Option List should show [UEFI], Secure Boot should be [Enabled], Load Legacy Option Rom should be [Disabled], and Boot Option #1 should be [Windows Boot Manager}.
confuseduser43
4 Apprentice
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591 Posts
0
March 14th, 2023 11:00
Hello,
Have a look at this topic also if you want to post a screenshot you need to mask out your dell servicetag it is personal to you.
AdrianG001
6 Operator
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4K Posts
0
March 17th, 2023 03:00
What program are you running to get your system info? If you have not made any changes to the BIOS setting from when you received the computer from Dell, the Boot Option List should show [UEFI], Secure Boot should be [Enabled], Load Legacy Option Rom should be [Disabled], and Boot Option #1 should be [Windows Boot Manager}.
skltex
1 Rookie
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3 Posts
0
March 17th, 2023 06:00
Cannot enter BIOS only option from screen as posted is to shut down,
skltex
1 Rookie
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3 Posts
0
March 19th, 2023 12:00
Have not made any changes to BIOS, can't get to BIOS.