System BIOS update - unable to load driver error

Question

Hello everyone !!

Please help me. Today my dell support assistant program show me the BIOS driver update that is -

Dell Inspiron 3442/3542/5748 System BIOS

Version - A16

After downloading this update, support assistant show me its installing process and installing process kept continue for a long time. Then after I have downloaded the file for this update - 3442A16.exe from dell website.

When I was going to run that file as an administrator, it shows the message- unable to load driver. Please help me how to download it properly.

Unable to install system bios update

jehoshua · Answer

Also https://www.dell.com/community/Alienware-General-Read-Only/Unable-to-update-BIOS/td-p/5512892 https://www.dell.com/community/Inspiron/BIOS-Will-Not-Install/m-p/6028525#M15170

jehoshua · Answer

I have just gone from version A01 to A16 successfully. It was on a Linux/Kubuntu system, however the OS was not loaded, as FreeDos was on a USB. The only suggestion I can make is that is support assistant is giving problems, then can you try, upon boot, to simply go into a Dos/shell command shell ?

The Bios update does not need Support assistant to run, so try to circumnavigate that. It may work.

SteveD16 · Answer

I too had this same problem and have tried multiple times to download and install this BIOS (Dell Inspiron 3442/3542/5748 System BIOS) update marked urgent.  I've used Dell Update, the Support page here and Support Assist.  All seem to start but get stuck or fail.  I uninstalled Support Assist and reinstalled but still the installation will start and get stuck.  Hoping that Dell corrects this or that someone will respond with a solution.

U2CAMEB4ME · Answer

Create a bootable USB drive using 'Rufus' https://rufus.ie/ Copy the BIOS update to the bootable USB drive you just created.. Insert USB drive, power-on and start tapping the ' F12 ' key. Boot from USB and run the BIOS update. Best regards, U2 NOTE: I use a bootable DOS USB with around 20 or 25 BIOS's. I have never had to load an OS to updated a BIOS.

SteveD16 · Answer

Thankyou Jehoshua for your response.  Somehow, I just re-attempted to launch the downloaded application file for the BIOS update (3442A16) and this time it worked and I did not get the error.  This was after I had performed an unrelated update/download of Microsoft Office.  So, it seems I am OK now after several hours of attempts.  Perhaps the issue was indeed on my end.  Thanks for your help.

SteveD16 · Answer

Thanks U2

FRImajnd · Answer

Do you have Intel Virtualization Technology enabled in the BIOS? Try toggling that off before attempting the update.

ctwitmgr · Answer

I found out that the anti-virus was blocking it. disabled it and worked.

Anti-Tampering has detected a vulnerable driver. The driver was blocked. Driver path: C:\Users\Administrator\AppData\Local\Temp\Vostro_3900_3800_3902_A16\AFU3.07.01.Dell\amifldrv64.sys

Inspiron

System BIOS update - unable to load driver error

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