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January 6th, 2020 18:00
USB C Hub Not Installing Correctly
I recently purchased a Totu 10 in 1 USB Hub for my laptop and my girlfriend's laptop to allow us both to share the dual monitor setup at our house, but I cannot get it to install correctly on my Inspiron 5593. In Device Manager, I keep getting a "Port Reset Failed" when I connect it to my laptop. It appears that the USB hub part works, and the audio works, but the HDMI ports will not connect correctly. The hub works perfectly on my girlfriend's windows laptop. I am curious if anyone can provide suggestions as to why the display ports will not work correctly. Thanks in advance.
Also, before anyone suggests it, I have completely updated windows and used SupportAssist to find updated drivers/BIOS/firmware updates for my laptop. I have also uninstalled the device and restarted my computer multiple times to see if that would fix it.
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jphughan
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January 7th, 2020 10:00
@Christopher Dorsey can you maybe link to the specific hub you bought? When I Googled "Totu 10-in-1 USB hub", I got results for 6-, 8-, 11, and 12-in-1 hubs, but no 10-in-1. However, is this hub meant to connect over USB-C? If so, then according to the Inspiron 5593's product page here, that system doesn't have a USB-C port. If you're connecting to a USB-A "regular USB" port through some kind of adapter, then that's almost certainly why video isn't working USB-C ports can optionally have an actual video output wired to them directly from the system's GPU. Not all systems with USB-C ports have this since that feature is optional, but many do. As a result, USB-C dongles that have video outputs very often depend on the system having that capability for video output to work. USB-A ports do not support having a video output wired to them. The only way to get video out of a USB-A port is with adapters that use "indirect display" technology like DisplayLink (not to be confused with DisplayPort), but the majority of USB-C multi-purpose adapters do not have that because again they're designed to tap into a video output that's already available on the port they're designed to plug into.