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May 16th, 2024 15:27

WHEA-Logger EventID 17

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1D:0x6
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_06B6&SUBSYS_09E21028&REV_F0
Secondary Device Name:

I feel lost, I don't know what's wrong with my G5 5500.

The mother board was replaced twice for various reasons, for various reasons, now after the recent replacement I am facing this issue. I request the community members and Dell to give me solution as the device is under warranty . 

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45.2K Posts

May 17th, 2024 20:01

Open Device Manager and click View>show hidden. Now look everywhere in Device Manager for anything marked with a ! or a ?  Drivers for those items need to be reinstalled/updated. If you see any "unknown" device(s), right-click and Uninstall them.  After uninstalling all unknowns, click Action>scan for hardware changes. Then reboot and test system.

What version of BIOS is installed on this G5 5500? The latest is BIOS 1.29.0. If you need to update, follow the Installation Instructions for Updating the BIOS from BIOS Boot Menu (independent of operating system)  on that page.

You might try (re)installing the Intel Chipset driver too.

 

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10 Posts

22-05-2024 08:46 AM

@RoHe

As you can see there is a question mark only on the other devices and the Bios version running is 1.29.0, what other steps should I take and just for record, my laptop's motherboard was changed twice and OS reinstalled 4 times 

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10 Posts

22-05-2024 09:04 AM

@RoHe

why do I get these many warnings, I do have another laptop which is a ThinkPad, it barely gets any kind of warrnings .

pls help 

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45.2K Posts

May 22nd, 2024 18:43

If you have any OnePlus or Oppo devices, like a OnePlus cell phone, OnePlus bluetooth headphones etc, plug in the device(s) and establish a connection to the PC. That oppointeraction device in Device Manager should stop showing the ? mark.  All the ? is saying is Windows can't find the device - because it's not connected.

You can ignore the DistributedCom warnings, unless you're having problems connecting to a remote server. Most of the time, it's meaningless and has no effect on PC performance. Microsoft actually recommends completely ignoring DistributedCom 10016 errors. I get  DistributedCom  errors all the time too, but haven't messed with any of the suggested fixes. Read this for more details.

Try running these commands:

  1. At desktop, open a CMD prompt window, using the Run as administrator option
  2. At the prompt, type in: chkdsk c: /r and press Enter. Accept offer to run chkdsk at next boot and reboot. chkdsk will run before Windows loads so be patient. When PC is back at desktop, open the chkdsk log to see if there are any "unfixed" errors.
  3. Assuming no unfixed chkdsk errors, open CMD again, as in #1
  4. At the prompt, type in: DISM.exe /Online /Cleanup-image /Restorehealth and press Enter. Be sure to include a space in front of each / and note any error messages when that's done.
  5. Assuming no "unfixed" errors in #4, at the CMD prompt, type in: sfc /scannow and press Enter. Be sure to include a space in front of the / and note any errors when done.
  6. Assuming no "unfixed" errors in any of above, reboot PC and see what happens

(edited)

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10 Posts

23-05-2024 06:47 AM

@RoHe​ No errors were found but still, facing WHEA warnings, the os is also re-installed recently, like a week ago.

Do you think this might be a defective motherboard ?

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45.2K Posts

May 23rd, 2024 19:44

Is this PC still under warranty?

Did you try (re)installed the Intel Chipset driver from the link I posted above?

Open a couple of those WHEA errors listed in Event Viewer and see if they say what process caused the fault. And do they all mention the same process?

You can also run Driver Verifier that's built into Windows to see if it can identify a problem process.


You also didn't say if you have a OnePlus device and if that oppointeraction error in Device Manager goes away when the OnePlus is connected.

Too soon to conclude motherboard failed. 

Reboot and tap F12. When the menu opens, select the Diagnostics option. Run all of them. This may take a while so be patient. Copy the results, especially error messages, if any....

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10 Posts

May 25th, 2024 05:33

@RoHe​ 
Yes, my laptop is under warranty
yes, I tried to re-Installed the Intel chipset you recommended


All the WHEA warnings are the same.
I don't have Oneplus phone, I own Nothing phone 1

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45.2K Posts

May 25th, 2024 21:11

Try (re)installing the Intel Management Engine driver.

If that doesn't help and you have an NVidia video card in this PC, uninstall the NVidia GeForce Experience software. Then reboot and look for WHEA errors again. That's been reported to fix WHEA 17 errors. 

And that doesn't help, which Ethernet do you have, Realtek GB LAN or Killer E2500 PCI-e Gigabit? And which WiFi? They vary depending on if NVidia video and which NVidia version is installed in this PC.  When you know exactly what you have, install the right Ethernet and WiFi drivers.

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10 Posts

May 27th, 2024 10:21

@RoHe​ Lately I have been noticing that the WHEA error frequency has decreased.
Should I try launching some games, because my first problem I encountered in this laptop was auto shutdown when playing for 10 min

10 Elder

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45.2K Posts

May 27th, 2024 19:52

Did you (re)install the Intel Management Engine and the right WiFi drivers? Did you uninstall NVidia GeForce Experience, as I suggested?

Can't hurt to try some games. Worse that can happen is it shuts down.  And that makes me think the PC is overheating while gaming, but that may be a separate issue from those WHEA errors...

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May 28th, 2024 11:30

@RoHe​ Yes I have reinstalled Intel Management Engine and the Wi-Fi drivers, I had installed Hitman demo version from Epic games, while I was on it, there was significant heat from the fan after couple of minutes, it shut down automatically and this was my primary problem since I bought the laptop. The service center guys replaced my mother board, after that replacement I was facing random shut down problem and lost hours of work on those random shut down after that I got my motherboard replaced again and now facing these errors.
surprisingly the WHEA error appeared after automatic shutdown. I think there is some connection to it.
Is this laptop capable of gaming?
It packs i5-10th gen, 16GB ram, 512 GB SSD, Nvidia 1650-Ti graphics 

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10 Posts

May 28th, 2024 13:01

@RoHe
After playing for10 min after reboot, its flooded with warnings 

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10 Posts

May 28th, 2024 16:02

@RoHe
Tried playing Pubg with base default settings, it could just hold for less than 5min, then automatically shutdown, its just heart breaking and feels like waste of money, Plz do suggest what do I do next.

(edited)

10 Elder

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45.2K Posts

May 28th, 2024 19:20

Don't know what else to suggest, aside from contacting Dell Tech Support again... 

Sounds like it's a heat problem, but I don't know if there's a solution for that, unless you want to try a laptop cooling pad.

There are reviews of some cooling pads here, here, here and elsewhere.  No personal experience with these coolers so can't recommend a specific one....

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10 Posts

May 29th, 2024 03:42

@RoHe​ Should I create a new power option and decrease the voltage into the chip. Can this help?

What are your thoughts on the configuration of the laptop is it good enough?

Is it capable of gaming?

10 Elder

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45.2K Posts

May 29th, 2024 16:59

I guess you could change the Windows Power plan to reduce CPU speed to less than 100%, which could reduce heat, but I don't know how low you can set it before affecting performance in games.

Open BIOS setup and make sure Intel Hyper-Threading Technology and Intel SpeedStep are enabled, and you might want to disable Intel TurboBoost Technology.

And while in BIOS setup, review the System Logs (Power Event Log, BIOS Event Log, Thermal Event Log) to see if they report anything helpful.

No personal experience with this PC model, so can't comment on its gaming capabilities.

There are a number of threads on Dell's forum and elsewhere on the internet about this PC model overheating and shutting down, some with suggestions that are claimed to help, like here.


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1 Message

November 17th, 2024 13:00

@Pratheek5620​ Hi, I keep getting the same error. Did you find a solution?

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