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May 12th, 2021 22:00

Windows not working after Ubuntu installation

Hello,

I am using a Dell laptop Inspiron 3000 series. For my work, I tried installing Ubuntu 20.04 LTS. The installation said it was complete and I tried restarting my computer. However my screen displays a message "Diagnosing Repairs" for some time and then the next message is a blue screen ( I have attached the screenshot for your reference).

IMG_20210513_104457526.jpg

 I don't know what went wrong, but I would like to remove the ubuntu installation and get my PC reset back. I went through DELL help articles, but it wasn't providing any solution to my problem. 

 

In case you do know how to fix this issue, please help me out.

 

(NOTE : In case this article is inappropriate in this support forum, please message me and I will remove it immediately. I did not know whom to ask for help. That's why I have posted here)

12 Elder

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May 13th, 2021 03:00

Did you change the system from RAID on to AHCI or RAID off?  That will break the WIndows install.

To reload Windows 10, see

https://www.dell.com/support/kbdoc/en-us/000176966/reset-or-reinstall-windows-10-on-your-dell-computer

 

6 Posts

May 13th, 2021 04:00

I don't think I had changed any option named as RAID at all. I went through your article, but they all require you to open the start menu (which itself is not possible to reach in my case). I thought of using installation media for Windows 10 and use it maybe for diagnosing. I don't know if this right way. Please let me know your thoughts and advice.

12 Elder

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31.3K Posts

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154.5K Points

May 13th, 2021 06:00

You need the recovery media if the system won't start up.  You can either do a full recovery (start with link 7 above) or try a repair:

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/repair-windows-10-using-usb-drive/35c9a8f8-dde5-4370-a8fe-5a84b9e00ebb

6 Posts

May 13th, 2021 07:00

Okay. I shall try it out and let you know the results as soon as possible. 

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