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1 Rookie

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3 Posts

4597

September 7th, 2020 08:00

"Your PC ran into a problem and needs to restart" after being idle

Recently my Inspiron 7373 has had issues after being idle. After a few minutes left alone, it usually receives this blue screen of death: 

error.jpg

 

It will remain at 0% however and will require a force-reset. Sometimes my laptop experiences an alternate issue on idle where it will try to enter sleep mode, but cannot be woken back up with a keypress, and will again require a hard reset.

Another related issue that happens less frequently is that when sleep mode is selected, the screen will sometimes power down- but the laptop stays on and never fully enters sleep mode. A hard-reset is once again the solution.

I haven't been able to find much help with windows.com/stopcode, so any advice is appreciated. Thank you!



4 Operator

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5.6K Posts

September 7th, 2020 08:00

Run Dell Diagnostics.

1 Rookie

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3 Posts

September 7th, 2020 15:00

I've run it a few times, unfortunately the tests always come back without detecting any errors 

4 Operator

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5.6K Posts

September 7th, 2020 18:00

If you ran an extended test of the hard drive, which will take awhile, then sure what the problem is.

 

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