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July 31st, 2004 13:00
Application error, please help
Hi all,
I have a problem with my Inspiron notebook recently. Everytime I log on to the internet, a message will pop up saying
" Isass.exe application error. The instruction at "0x00900090" referenced memory at "0x00900090". The memory could not be read"
I have just updated my windows but the problem still occurs. If I click ok to terminate the program, my notebook will shut down in 60seconds.
Please help me, I am using XP Home edition.
Thank you so much.
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ejn63
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July 31st, 2004 13:00
Update WIndows with all critical patches, and then update your antivirus software and scan the system.
bacillus
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July 31st, 2004 14:00
sounds very much like you have the sasser worm.
you can get the removal tool from here, http://securityresponse.symantec.com/avcenter/venc/data/w32.sasser.removal.tool.html
did you install all the windows critical updates?
if not you'll definitely need this one in the first instance, http://www.microsoft.com/downloads/details.aspx?FamilyId=3549EA9E-DA3F-43B9-A4F1-AF243B6168F3&displaylang=en
turn on the xp firewall if you don't have a dedicated one like norton firewall or zone alarm.
to stop the pc from shutting down before you can complete your updating & fixing, go to start>run & type in shutdown -a then hit ok. (there's a space between shutdown & -a)
good luck