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rpalombo
1 Message
0
22271
September 24th, 2015 07:00
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DELL-Jennifer K
4 Apprentice
•
1.2K Posts
September 25th, 2015 10:00
Hi,
I would suggest you to check if the same issue is seen safemode ,if it is then its a software issue.
Also send the service tag of the system via private message and a screen shot of the display showing the black border would be helpful.
Awaiting your reply.
Regards,
Philip_Yip
11 Legend
16.1K Posts
65.9K Points
September 26th, 2015 03:00
Likely its the graphics driver Windows 10 has installed. Try to install the updated Dells drivers:
http://downloads.dell.com/FOLDER03205670M/3/Application_Intel%20WiDi_WIN1064_A00_DFX88-Setup_ZPE.exe
http://downloads.dell.com/FOLDER02225864M/1/Serial-ATA_Driver_DPK7T_WN_13.0.0.1098_A01.EXE
http://downloads.dell.com/FOLDER03326858M/1/Video_Driver_JY2H3_WN32_10.18.15.4278_A01.EXE
http://downloads.dell.com/FOLDER03160578M/1/Audio_Driver_GKHWY_WN32_6.0.1.7525_A00.EXE
http://downloads.dell.com/FOLDER03168044M/3/Input_Driver_GGWTC_WN32_19.0.9.4_A00.EXE
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DELL-Jennifer K
4 Apprentice
•
1.2K Posts
0
September 25th, 2015 10:00
Hi,
I would suggest you to check if the same issue is seen safemode ,if it is then its a software issue.
Also send the service tag of the system via private message and a screen shot of the display showing the black border would be helpful.
Awaiting your reply.
Regards,
Philip_Yip
11 Legend
•
16.1K Posts
•
65.9K Points
0
September 26th, 2015 03:00
Likely its the graphics driver Windows 10 has installed. Try to install the updated Dells drivers:
http://downloads.dell.com/FOLDER03205670M/3/Application_Intel%20WiDi_WIN1064_A00_DFX88-Setup_ZPE.exe
http://downloads.dell.com/FOLDER02225864M/1/Serial-ATA_Driver_DPK7T_WN_13.0.0.1098_A01.EXE
http://downloads.dell.com/FOLDER03326858M/1/Video_Driver_JY2H3_WN32_10.18.15.4278_A01.EXE
http://downloads.dell.com/FOLDER03160578M/1/Audio_Driver_GKHWY_WN32_6.0.1.7525_A00.EXE
http://downloads.dell.com/FOLDER03168044M/3/Input_Driver_GGWTC_WN32_19.0.9.4_A00.EXE