Please run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
If you're certain the hard drive has passed the extended diagnostics, you'll need that USB flash recovery drive you hopefully made when you received the system. If you did not prepare that, you will need to call Dell to have one sent (in warranty) or purchase one (out of warranty).
DELL-Ravi Ch
7 Technologist
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7.1K Posts
0
July 14th, 2015 19:00
Hi rsyan3189,
Please run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
rsyan3189
2 Posts
0
July 15th, 2015 13:00
i did it and everything is fine however im still having the same issue.
ejn63
9 Legend
•
87.5K Posts
0
July 15th, 2015 14:00
If you're certain the hard drive has passed the extended diagnostics, you'll need that USB flash recovery drive you hopefully made when you received the system. If you did not prepare that, you will need to call Dell to have one sent (in warranty) or purchase one (out of warranty).