Cannot log into my computer

Question

Hi all.   I am having a very big problem with my laptop and am desperate for help.   When I switch on, the 'Windows XP' loading screen takes an unusually long time to finish loading. When I eventually get into the User Account login screen, I type in my details but it never logs in. I have left it to log in all afternoon and it never makes it.   I switch off, and then Powering up again allows me to choose which mode to start windows in (eg safe mode, normal, last successful login etc). None of these work. When selecting safe mode, it doesnt even get into windows (it brings up lots of command lines then freezes on one of them). I have also gone into the Boot Menu and tried the test thing on there, and that also has not seemed to help.   Any advice you can offer would be very greatly appreciated - I am at university and really dont want to lose all my work!!!   Many thanks, very much appreciated (laptop details below!)   Inspiron 9100 Windows XP 80GB HD 1GB memory ....anything else, just ask!

LtLeary · Answer

If you could let us know what 'line' your PC freezes on when trying to boot in Safe Mode (no networking) it may help someone figure out what is going on.

iamstevie · Answer

The line it stops on is:

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\agpCPQ.sys

Hmm just as I finished typing that, it eventually logged in, and I could log in to the desktop too. Im now doing System Restore - fingers crossed it fixes the problem.......

Nope. Still taking ages at the Windows XP loading page. Any ideas??

tonebalone · Answer

Cancel my last answer, your issues begin before your profile loads.  Check your disk for file errors.

tonebalone · Answer

If you ever succeed in completely logging in, try doing a disk cleanup. Excessive login time can be caused by too much stuff in your profile.

You also ought to create yourself a separate admin account to troubleshoot issues like this. If your other account logs in quickly, then you know you're lugging too much junk around.

Also, try backing up your important work now and then.

LtLeary · Answer

Kind of like going to the Doctor. By the time you get in, everything quit hurting! I hope it works out for you! LT

diptech · Answer

I have the exact problem as reported by iamstevie. I have a Dell Inspiron 600m with XP-Pro. I was finally able to reach chkdsk and went through the process but no change. Safe mode boot up stops for prolonged period on teh agpCPQ.sys line. Are there drivers I should reload?

diptech · Answer

Did you ever get a fix to this problem. I have the exact same problem but mine is a Dell Inspiron 600m with XP-Pro. Please pass along any fix you found.

iamstevie · Answer

Hey

Well yeah the problem eventually got fixed... but I dont know how! It randomly started managing to log in fine, and then suddenly the problem disappeared and Ive been fine ever since.

Afraid I cant be of more help. if you haven't already, try contacting Dell technical support, rather than just the forums

Best of luck

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Cannot log into my computer

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