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9 Posts
0
5302
June 7th, 2004 01:00
Can't log into computer
Hello. My mother in law has a notebook and she can't access her computer, because somehow her account has been password protected. There are 3 accounts on the computer and 2 of them have never been password protected (hers and a guest account), but my father in law set up his account to be password protected about a month ago. The password for his account isn't not being accepted. Is there a way to override this so they are able to get into the computer? One time when we shut the computer down, it didn't ask for a password on any of the accounts and we were able to get in. The other problem that we saw is that the task bar at the bottom (start menu) has disappeared and we have tried everything to get it back. Does anyone have a suggestions on how to get into the computer and retrieve the task bar?
Thanks!
sakor1
2.2K Posts
0
June 7th, 2004 05:00
Get into safe mode, I believe you can change or disable passwords from there.
stu
parkerti
610 Posts
0
June 7th, 2004 11:00
Who is set up as the administrator? Use that account (hopefully it isn't password protected) and go into control panel. Select user accounts, then select change accounts. Pick the one you want to change and go to it - make any changes such as password, etc. This is all for Home edition, not sure if Prof is different or not. As was mentioned before, you might need to use safe-mode to access a desktop to make changes - depends.
Also, in the future, have anyone that wants to password protect their account make a password recovery disk if you have a floppy drive, try it with a jump drive too - not sure if that would work or not but the disk would sure be helpful for you now if you had it. That function is available in the user accounts area as well.
Good luck,