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May 7th, 2015 09:00
Collaborative processor power controls on processor 2 in group 0 are disabled
I have just got my Dell XPS 13 CNX4305 (swapped because the first died after 2 days)
I noticed these 2 events in the event log (they also existed in the old old computer which died)
Collaborative processor power controls on processor 2 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
Collaborative processor power controls on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
Source: Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power)
Event ID: 54
Task Category: (39)
Should I be concerned? How to fix it?
DELL-Terry B
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May 7th, 2015 11:00
I am not familiar with these event messages. Other than finding these in event viewer how is the system running? Do you find these events if the AC adapter is plugged into the notebook, or just the battery? I understand that the notebook is a new system; did you notice this out of the box, or after installing any software? I am assuming that you have Windows 8.1 installed, is this correct?
Things that occur to me to check is to check the system bios and chipset drivers
BIOS rev A03
Intel 9 Series Chipset
Intel Dynamic Platform and Thermal Framework
You may also wish to configure the power settings on the system and see if it makes a difference.
If you continue to have problems this troubleshooting guide may prove to be of some help.
Please let me know if you continue to have problems.
TB
psnabe
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May 7th, 2015 23:00
First: The system is running OK
The AC adapter is plugged in.
It was more or less out of the box - It has Win 8.1
It uses the latest BIOS and according to your tools the drivers should be updated to the latest.
About configuring the power plans. I cannot create a high performance plan. I have read somewhere that Dell has disabled the function because it is a vPro unit (vPro units are different because no connected standby support.)
DELL-Terry B
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May 8th, 2015 14:00
Just as long as there are no other errors and the system continues to run ok I wouldn't worry too much about those messages.
I am curious about you not being able to create a high performance plan. What does the system do when you try?
TB
psnabe
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May 9th, 2015 08:00
Hi
I followed the link you provided for creating a power plan.
I have made a screen shot of the options I have when creating a power plan. They don't match the options described