I assume that the fans are working properly after returning from the Dell technician.
Can I ask if you're using the laptop on a flat surface so that air circulation is unimpeded? If the vents are blocked then overheating during high CPU usage when the fan needs to kick in is inevitable.
I'm getting ready to send my XPS refurb back for the same reason. Sitting idle at 70C the fans are on full blast and the CPU is seriously throttled (400Mhz or so). It's such that I can't even scroll a page of text!!!
This situation suxors (prohibited language... lol) , and I'm not looking forward to returning the laptop back to Dell 4 or 5 times until they figure out the problem. My laptop stinks now. You can tell it was running very, very hot. Think they'll replace everything?
I wish Ian from Dell would contact me. Anyone from Dell? I sent him a PM and posted on a thread about Scott overheating issue. (Fn-z temporarily remedies...). I'd like to have this issue resolved the first time in, rather than 3 or 4 returns later which seems to be the way it's been going for a few others.
Thanks for the replies! My vents are clear and as far as i can tell the fans are working. After browsing on a different forum, it seems this is a common problem for the xps gen 1/9100. I think there was a bad batch and some of us just got it. I can't return it now but I'd like it fix. Gaming on my laptop is the only thing keeping me sane when traveling around the world lol,
Sorry to hear! Dell is giving me grief about this problem. I told them that the cpu throttles as low as 400 mhz when playing Doom3 and C&C Gens. She made me go through the whole diagnosis test, which i passed. She said basically its fixed because the service dept already replaced the cpu. I said to her to think outside of the box and that perhaps it can be the bios or that I just have a bummed one. I also told her after researching notebookforums, other people's xps gen 1 temp gets as high as 65C when playing intense games if that. Mine is upto 72-73C. after 1.5 hrs/ the service rep asked what games i am having problems with and that she's gonna chk compatiablility issues and call me back in a day. Compatability issue??? This was the Flagship gamining machine of Dell...how the heck can Doom and CC Gen works well with a Dell Lat 600D and Insprion 5000 series, and not work on mine????? Its like buying a Corvette and being told it isn't made to drive over 85mph while a Yugo can handle over that???? Sorry..had to vent!
I'm in the same boat! This is awful. Why are the techs clueless? This problem is all over the notebook forums. They are quick to say it's a software problem. The problem is that we try to USE software on their laptops!
Before sending mine in,I was idling at 70C, and now, after service with replaced CPU and CMOS battery, I idle much cooler at 63C. This is fine... if the laptop was to be just sitting all day.
If I do ANYTHING that requires the CPU, my temp rises to 70-74C at which time I get throttled back to 800MHz or less.
To show that it's not just simply a "gaming incompatability" I shot a video showing my problems. I can run NFSU2 about 1/3 lap before it throttles back. I then let the system cool back to 63C and convert a video. A few seconds into it, you can watch the CPU throttle back more and more as the temp rises. Then, after it cools again, I open calculator in scientific mode, fill the display with 9999's, then press n! This overheating problem is easy to duplicate. Just ****
The most frustrating thing is that many people post these things to duplicate the problem. I mean, come on.... you think I really wanted to know the factorial of all 999's in the calculator? Why can't the Dell technician perform some of these tests before they return to us a STILL unfixed laptop?
Dell needs new testing procedures for the 9100/XPS. Simple as that. Looks like my new, unused laptop will be going back for another round.
I'm in the same boat! This is awful. Why are the techs clueless? This problem is all over the notebook forums. They are quick to say it's a software problem. The problem is that we try to USE software on their laptops!
Before sending mine in,I was idling at 70C, and now, after service with replaced CPU and CMOS battery, I idle much cooler at 63C. This is fine... if the laptop was to be just sitting all day.
If I do ANYTHING that requires the CPU, my temp rises to 70-74C at which time I get throttled back to 800MHz or less.
To show that it's not just simply a "gaming incompatability" I shot a video showing my problems. I can run NFSU2 about 1/3 lap before it throttles back. I then let the system cool back to 63C and convert a video. A few seconds into it, you can watch the CPU throttle back more and more as the temp rises. Then, after it cools again, I open calculator in scientific mode, fill the display with 9999's, then press n! This overheating problem is easy to duplicate. Just **** USE *** the computer!
The most frustrating thing is that many people post these things to duplicate the problem. I mean, come on.... you think I really wanted to know the factorial of all 999's in the calculator? Why can't the Dell technician perform some of these tests before they return to us a STILL unfixed laptop?
Dell needs new testing procedures for the 9100/XPS. Simple as that. Looks like my new, unused laptop will be going back for another round.
Will I ever be able to recommend Dell laptops to my friends or coworkers? ha!
I unpack my machine hoping that things were fixed. I spent time to totally document what was going on with my machine and left it attached to the screen. It was a very NICE letter. I put reference to the posts I've made on these forums. I asked them to give MikeM a call in Canada as they have experience with this exact issue.
I even went so far as to create shortcuts on my desktop, and asked them in the note I left to run the tests. Yes, my HDD was shipped back to them so they can ACTUALLY TEST IT. fanGUI and RMClock utility run at startup. It's very easy for them to run the tests. I put a link to a video conversion that uses lots of CPU allowing you to visually watch the temperature rise, and cpu throttle. I also put a link to NFSU2. I put a shortcut to CALCULATOR, so they can fill the display with 9's and press n! I also put a link to the video showing ME doing the tests described so they can actually SEE the problem I'm trying to get fixed.
Did they test this thing??? I don't think so! I unpack it, fill calculator with 9's, and hit n! BAM! THROTTLE! Then I click to start the video conversion (using Nero), and THERE IT IS AGAIN! SAME PROBLEM!!! This is the second time my laptop has been sent back, and I've only owned it a month. I haven't even been able to USE it yet!
Yes, I'm very angry. Either the technicians working on my laptop are totally incompetent, or DELL IS, as many posts here claim, THE WORST EVER.
Again, I ask. What does it take to get my brand new laptop fixed? It should work. Did I not predict this would happen? This is what I was worried about, and sure enough... the friggin loop begins.
The first time back, they replaced the CPU and CMOS clock. woohoo! At least there was a nice note in there from the technician. Cudos to him. This time, they replace the system board and the comments read, "thanks"
Thanks for what? Did you even fire it up to test it? Did you even MAKE SURE that the problem is resolved? Dell must be losing a LOT of money on these things, going back for the next item on the check list to be replaced. Think of the man hours, the shipping, and the parts being replaced. If I ship it back, I can GUARANTEE the next thing up is the video card. Wanna bet? That's how everyone else's cycle seems to run. Why should there BE a next time? Why don't they fix the thing in the first place? Why replace one part and send it back, when it may not be fixed? TEST THE DARN THING!
I am very frustrated and upset with this whole ordeal. I am not happy at all with the situation, or the way it is being handled. I owned the machine for three days, when finally I got a chance to unpack it and finalize Windows install. I noticed the problem when installing a software package I use for code development. Right away, I sent the laptop in for repair, and I've been unable to use it.
I think this should be posted every place I can find that has a notebook forum, Dell forum, or review section. I think future notebook customers should be aware of this issue before they make their decision to purchase a notebook. When my colleagues asked about my new Dell laptop and whether or not it would be a good choice for them, I told them to wait until I get it back from repair again. Give Dell a chance on their second attempt. Well, I got the laptop back.
Who do I need to speak with to get this thing fixed immediately? I don't want a tech support number. I want a direct number to someone who can actually help. Does ANYONE have a clue?
I apologize for the rant. Very unsatisfied with Dell.
bacillus
2 Intern
•
14.4K Posts
0
May 31st, 2005 08:00
Can I ask if you're using the laptop on a flat surface so that air circulation is unimpeded? If the vents are blocked then overheating during high CPU usage when the fan needs to kick in is inevitable.
IzMan
22 Posts
0
May 31st, 2005 15:00
This situation suxors (prohibited language... lol) , and I'm not looking forward to returning the laptop back to Dell 4 or 5 times until they figure out the problem. My laptop stinks now. You can tell it was running very, very hot. Think they'll replace everything?
I wish Ian from Dell would contact me. Anyone from Dell? I sent him a PM and posted on a thread about Scott overheating issue. (Fn-z temporarily remedies...). I'd like to have this issue resolved the first time in, rather than 3 or 4 returns later which seems to be the way it's been going for a few others.
Iz
IzManV@yahoo.com
silverbullet197
14 Posts
0
June 1st, 2005 16:00
IzMan
22 Posts
0
June 10th, 2005 20:00
http://forums.us.dell.com/supportforums/board/message?board.id=insp_general&message.id=182546&view=by_date_ascending&page=4
I'm very disappointed in Dell. I hope someone can tell me how to get this fixed.
Iz
silverbullet197
14 Posts
0
June 10th, 2005 23:00
IzMan
22 Posts
0
June 13th, 2005 14:00
Before sending mine in,I was idling at 70C, and now, after service with replaced CPU and CMOS battery, I idle much cooler at 63C. This is fine... if the laptop was to be just sitting all day.
If I do ANYTHING that requires the CPU, my temp rises to 70-74C at which time I get throttled back to 800MHz or less.
To show that it's not just simply a "gaming incompatability" I shot a video showing my problems. I can run NFSU2 about 1/3 lap before it throttles back. I then let the system cool back to 63C and convert a video. A few seconds into it, you can watch the CPU throttle back more and more as the temp rises. Then, after it cools again, I open calculator in scientific mode, fill the display with 9999's, then press n! This overheating problem is easy to duplicate. Just ****
The most frustrating thing is that many people post these things to duplicate the problem. I mean, come on.... you think I really wanted to know the factorial of all 999's in the calculator? Why can't the Dell technician perform some of these tests before they return to us a STILL unfixed laptop?
Dell needs new testing procedures for the 9100/XPS. Simple as that. Looks like my new, unused laptop will be going back for another round.
IzMan
22 Posts
0
June 13th, 2005 14:00
Before sending mine in,I was idling at 70C, and now, after service with replaced CPU and CMOS battery, I idle much cooler at 63C. This is fine... if the laptop was to be just sitting all day.
If I do ANYTHING that requires the CPU, my temp rises to 70-74C at which time I get throttled back to 800MHz or less.
To show that it's not just simply a "gaming incompatability" I shot a video showing my problems. I can run NFSU2 about 1/3 lap before it throttles back. I then let the system cool back to 63C and convert a video. A few seconds into it, you can watch the CPU throttle back more and more as the temp rises. Then, after it cools again, I open calculator in scientific mode, fill the display with 9999's, then press n! This overheating problem is easy to duplicate. Just **** USE *** the computer!
The most frustrating thing is that many people post these things to duplicate the problem. I mean, come on.... you think I really wanted to know the factorial of all 999's in the calculator? Why can't the Dell technician perform some of these tests before they return to us a STILL unfixed laptop?
Dell needs new testing procedures for the 9100/XPS. Simple as that. Looks like my new, unused laptop will be going back for another round.
Will I ever be able to recommend Dell laptops to my friends or coworkers? ha!
Iz
IzMan
22 Posts
0
June 18th, 2005 00:00