Model M5030.  Yes I tried download driver.  I will try to update again today. Thanks for your response.

Retired96

Model # correction.  MODEL #P07F

Retired96

Hi Elijah O, thanks for your suggestions.  I have completed them and the problem still exist!  

Elijah O, the link worked!!!!!!  I thank you so very, very, very MUCH.  Now we have our lap top back!

THANKS

Retierd96

This thread is locked, due to age.

If you need assistance, please create a new thread in the proper Dell Support Forum

Thank you