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30393
August 3rd, 2014 22:00
Dell Inspiron 15 3521 Blue screen ERROR
I am using a new (non-refurbished) Dell Inspiron 15 3521 laptop with Core i3 and windows 7. I have had this problem for a while that the computer suddenly shows a blue screen with error written on it and after memory dump it has to be restarted.
Of late this problem has become more common, occuring once or twice in every hour of use. NO, I HAVE NOT INSTALLED ANY NEW HARDWARE LATELY.
Please help.
(The screen shot is attached)
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Umairdr82
6 Posts
0
August 3rd, 2014 23:00
RishiManwatkar
1 Message
0
August 4th, 2014 01:00
My Dell XPS 15 (l501x) has also started giving the same problem. It shows me the same bluescreen and gets switched off automatically. The next time I try to switch it on, it won't start. However, it does after 4-5 hours when I again switch it on.
Admins please help.
Thanks
PudgyOne
9 Legend
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30.3K Posts
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August 4th, 2014 04:00
Download and install Resplendence Software - WhoCrashed
Click on analyze post the information back here.
Rick
Umairdr82
6 Posts
0
August 4th, 2014 13:00
Here is the report
computer name:
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: Inspiron 3521, Dell Inc.,
CPU: GenuineIntel Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4164268032 total
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Mon 8/4/2014 7:24:48 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080514-16645-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x4A (0x73742E09, 0x2, 0x0, 0xFFFFF8800761BB60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 8/4/2014 7:24:48 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x4A (0x73742E09, 0x2, 0x0, 0xFFFFF8800761BB60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 8/4/2014 4:33:38 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080414-22432-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x4A (0x736A2E09, 0x2, 0x0, 0xFFFFF88007998B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 8/4/2014 4:13:55 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080414-18158-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x4A (0x73B02E09, 0x2, 0x0, 0xFFFFF88007BE8B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Tue 7/29/2014 5:04:34 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072914-14086-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x4A (0x73D72E09, 0x2, 0x0, 0xFFFFF88003C9FB60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Tue 7/29/2014 4:54:11 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072914-24694-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x4A (0x742E2E09, 0x2, 0x0, 0xFFFFF880099D0B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 7/27/2014 5:54:04 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072714-23056-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x4A (0x73642E09, 0x2, 0x0, 0xFFFFF8800A9E9B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 7/27/2014 1:32:44 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072714-25443-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x4A (0x73C92E09, 0x2, 0x0, 0xFFFFF8800262EB60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Tue 7/22/2014 6:16:50 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072314-26644-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x4A (0x73AD2E09, 0x2, 0x0, 0xFFFFF880094B1B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 7/21/2014 3:44:37 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072114-18501-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x4A (0x73CD2E09, 0x2, 0x0, 0xFFFFF88009AECB60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Conclusion
25 crash dumps have been found and analyzed. Only 10 are included in this report. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further
PudgyOne
9 Legend
•
30.3K Posts
0
August 5th, 2014 18:00
Umairdr82,
Sorry for the delay, work.
Restart the computer and tap F12. Run the full diagnostics and report back any error codes.
Rick
Umairdr82
6 Posts
0
August 6th, 2014 01:00
Rick,
Ran the full diagnostics & found no errors.
Regards
PudgyOne
9 Legend
•
30.3K Posts
0
August 6th, 2014 04:00
Umairdr82,
Have more than 1 virus program installed?
Try reading THIS ARTICLE
Rick
Umairdr82
6 Posts
0
August 7th, 2014 22:00
No, I just got 1 (Avira, free version)
Regards