Dell Studio XPS 13 Ethernet Controller not working after sleep wake-up

Maybe you are not waking the computer properly. You must briefly press the power button to wake it from Hybrid Sleep or Hibernation. You can't wake it by pressing a key or opening the lid as you do with Standby. So if opening the lid and pressing a button don't wake it, try the power button. Don't hold it down for a long time--that shuts it off.

To get it into sleep mode, I just use the start menu --> sleep, the laptop wakes up as soon as the lid is opened. This is what I expect and want it to do. The computer wakes up fine, the ethernet controller does not.

I've edited the topic of my post to clarify that it is the network controller not waking up. The computer it mostly fine.

Reviving this old post - was there a solution to this? I have the same problem: when XPS 1340 goes to sleep and wakes back up (pressing the power button) the ethernet port stays deactivated. Note that I have DISABLED power savings for the ethernet controller in the Device Manager under Control Panel- System. There don't seem to be any options under the Power Management settings to control the behavior of the ethernet port. Anyone have help? Thx.

Also have this problem. Had recently updated to BIOS A08 to resolve freezing issue, which appeared to have worked. I agree that this is quite annoying and should be fixed.

It's been a few days, is anybody looking into the issue?

I have the exact same problem as you do. I'm a student, live in a campus, have to frequently connect-disconnect the LAN, and since I need to put the laptop into sleep whenever I'm on the move I lose wired connectivity up on waking up from sleep. In the absence of Wifi, restarting the PC is the only sollution.

If you've found any solution to the problem, please share it. Thanks.

It's been a month, Dell has not given a real reply that addresses the actual issue.

I'm having the same issue with Windows 7 Build #7100.  I updated all of the drivers and the BIOS and after my 1340 comes out of sleep or hibernate the ethernet controller no longer works.  HELP!!!

Good, so that's really the last confirmation we need that it's a core BIOS issue, probably somewhere in the Power Management are, that's causing the issue. Suggest everyone call Dell customer service to report the issue and ask about when the next BIOS updated is coming out - maybe we can create some urgency around this.

Wow there are so many other posts about this issue, see this thread: http://en.community.dell.com/forums/p/19268687/19524424.aspx?PageIndex=4

Hello All,

I feel your pain, I have the same exact problem. I am running Windows 7 enterprise on my XPS 1340 and the Ethernet Adapter won't work either after the laptop is brought back from sleep mode.

Dell : Can you at least post that you have read these messages and that you're looking into the problem ! There is two threads on problems with the XPS 13 ...

It's getting very anoying to have to restart my computer everytime, since the sleep mode is there for a reason.

Everyone : Please repost if you still have the problem (or have similar ones) more this post will stay "on top" the more we'll get acknowledged by Dell.

Thanks in advance

Simon

hi. i ordered a laptop in august 11 .. and first they told me that the estimated delivery date is august 31 , and now they have updated the estimated delivery date to spetember 15 . why it takes so long for receving an laptop ?

I had the same issue here. I usually use wireless network at home so I didn't notice that until I recently had to connect to the LAN in the school's lab.

DELL !  you guys should work hard on this basic internet issue. It's very inconvience to daily user.I can't image there are so many troubles on this pricey machine.

A Laptop couldn't connect to LAN? huh? :emotion-40:

I spoke to Dell support about this and after poking around for a while she recommended I do a clean install on the machine. Blah. I feel like that's the I-dunno-whats-wrong answer. 

It's like burning down a garden to clean up some weeds. It may work but I don't especially want to do it! 

I have the same problem on Windows 7 RTM with the latest Nvidia network driver (73.10), i never really noticed it that much before before because i rarely put my computer to sleep or use my cabled network, but it's really annoying to have to reboot when you need to use it.

I must say that its incredible how many driver and bios problems there has been with this machine, I've had mine for about 9 months and its sill not working as it should, nice work Dell!