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14208
December 2nd, 2004 18:00
Disk Error on startup
Hi, I am a three-time Dell computer owner, but the question I am posting is to a Dell computer which isn't mine.
It's a Dell Latitude with Windows 2000 Professional.
The moment it turns on it reads:
"Disk Error - press any key to restart" in white letters over an entirely black blank screen.
When you press the key, the same message comes up.
The BIOS is set to start running the HD, then the CD drive.
I ran CHKDSK from the Windows Recovery Console but that didn't seem to work. What else can I do? The computer has some very important files in it.
Thanks
It's a Dell Latitude with Windows 2000 Professional.
The moment it turns on it reads:
"Disk Error - press any key to restart" in white letters over an entirely black blank screen.
When you press the key, the same message comes up.
The BIOS is set to start running the HD, then the CD drive.
I ran CHKDSK from the Windows Recovery Console but that didn't seem to work. What else can I do? The computer has some very important files in it.
Thanks
DELL-BobT
3.1K Posts
0
December 2nd, 2004 19:00
Nicolas-Arguello,
Thank you for using the Dell Community Forum.
Nicolas-Arguell
16 Posts
0
December 3rd, 2004 18:00
You said "Typical ways around this would be to boot to a floppy or CD, then load the program." What do you mean by this? What program?
I booted from the Windows 2000 cd, ran CHKDSK, did a fixboot and fixmbr from the Recovery Console, and it didn't work in the end. Then I tried re-installing Windows 2000, so I followed all the steps, and then it takes a few minutes to inspect the hard drive, after it finishes, it seems like it restarts to load the re-installation of Windows but it again stalls at the black blank screen. Not even re-installing it works. What can I do?
Thank you for your time.
DELL-BobT
3.1K Posts
0
December 3rd, 2004 19:00
Nicolas,
Try using the debug script to set all bits on the hard drive to 0. This should make your hard drive like new. You can then reinstall the operating system.
Boondock
4 Posts
0
February 1st, 2005 19:00
Hi,
I have the exact same problem as above, but on an Inspiron 5150. My question: how to a recover the data on the hard drive? From the previous posts, it appears that I would need to boot from CD, but I had manually disabled that option in the BIOS. Is there any other way?
Thank you
Max