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5395
January 21st, 2006 23:00
Display/Desktop "re-does" do not how to describe?! Need direction to correct forum please?
I seem to have a major problem with my computer. And I do not know which forum to go to so I need some advice and direction,please. I have an Inspiron 6000, XP Home SP2, 512MB, 40GB.
Everytime I go to a website the screen,I think the term is Re-draw? and for lack of a better word, that describes what happens. The icons "re-do" geez, this is hard to describe. Everything on the desktop changes when I do anything ie the icons start at the top and change to the orginal icon that was there when I first turned on the computer. The desktop background does the same thing.
When I first boot up it takes 1 1/2 min (I timed everything so I could explain this to a tech, but then I thought that you guys could probably help me more!),to go from the welcome screen to my desktop that is completely empty of icons and quick lauch tool bar, then it takes 2 1/2 min for the icons and tool bar to appear. Imma thinking I have a big problem here.
If there was a way to exacly check which programs and maybe services are loading I could tell where the problem is. I also have error messages in the Event Viewer.
But I think I will stop here and see if I am in correct place, which I think I am not, and hope someone can decipher what I am trying to explain (which is so hard for me!) and advise me.
Thank you for any help. I will be extremely grateful
Joanne
Everytime I go to a website the screen,I think the term is Re-draw? and for lack of a better word, that describes what happens. The icons "re-do" geez, this is hard to describe. Everything on the desktop changes when I do anything ie the icons start at the top and change to the orginal icon that was there when I first turned on the computer. The desktop background does the same thing.
When I first boot up it takes 1 1/2 min (I timed everything so I could explain this to a tech, but then I thought that you guys could probably help me more!),to go from the welcome screen to my desktop that is completely empty of icons and quick lauch tool bar, then it takes 2 1/2 min for the icons and tool bar to appear. Imma thinking I have a big problem here.
If there was a way to exacly check which programs and maybe services are loading I could tell where the problem is. I also have error messages in the Event Viewer.
But I think I will stop here and see if I am in correct place, which I think I am not, and hope someone can decipher what I am trying to explain (which is so hard for me!) and advise me.
Thank you for any help. I will be extremely grateful
Joanne
No Events found!
mccarthy001
683 Posts
0
January 22nd, 2006 04:00
vaisforlovers
11 Posts
0
January 23rd, 2006 00:00
ID Current Worst ThresholdData Status
(01) Raw Read Error Rate 100 100 62 0 Ok
(02) Throughput Performance 105 105 0 4563 Ok
(03) Spin Up Time 197 197 33 1 Ok
(04) Start/Stop Count 100 100 0 347 Ok
(05) Reallocated Sector Count 100 100 5 0 Ok
(07) Seek Error Rate 100 100 0 0 Ok
(08) Seek Time Performance 122 122 0 39 Ok
(09) Power On Hours Count 98 98 0 970 Ok
(0A) Spin Retry Count 100 100 0 0 Ok
(0C) Power Cycle Count 100 100 0 347 Ok
(BF) (unknown attribute) 100 100 0 0 Ok
(C0) Power Off Retract Count 100 100 0 11 Ok
(C1) Load Cycle Count 97 97 0 31262 Ok
(C2) Temperature 144 144 0 393254 Ok
(C4) Reallocated Event Count 100 100 0 1 Ok
(C5) Current Pending Sector 100 100 0 0 Ok
(C6) Offline Uncorrectable 100 100 0 0 Ok
(C7) Ultra DMA CRC Error Count 200 200 0 0 Ok
Power On Time : 970
Health Status :
HD Tune: Hitachi HTS541040G9A Information
Firmware version : MB2OA61A
Serial number : MPB2PAX2D9RDKG
Capacity : 37.3 GB (~40.0 GB)
Buffer size : 7539 KB
Standard : ATA/ATAPI-0
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)
S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : yes
Security Mode : yes
Firmware Upgradable : yes
Partition : 1
Drive letter :
Label :
Capacity : 62 MB
Usage : 0.00%
Type : unknown (DEh)
Bootable : No
Partition : 2
Drive letter : C:\
Label :
Capacity : 34483 MB
Usage : 31.67%
Type : NTFS
Bootable : Yes
Partition : 3
Drive letter :
Label :
Capacity : 3600 MB
Usage : 0.00%
Type : unknown (DBh)
Bootable : No
HD Tune: Hitachi HTS541040G9A Benchmark
Transfer Rate Minimum : 13.8 MB/sec
Transfer Rate Maximum : 35.1 MB/sec
Transfer Rate Average : 27.7 MB/sec
Access Time : 23.0 ms
Burst Rate : 64.7 MB/sec
CPU Usage : 4.5%
Geez, I can't believe I accually used the Cliboard for the first time. It sure saved me alot of agony trying to copy and paste each summary! Obviously, I am a "newbie" at some things even tho' I have been using a laptop for over 2 years. (self taught with some terrible errors and still doing really stupid stuff!)
I had a feeling that what I was seeing was a major problem. And I just can't remember when they started which would be a tremdous help. I have how to interpret the above report, but it seems that everything checked out OK????
I just updated my Graphics driver and also my WLAN pini wireless adapter from Dell, but I was unable to follow their download instructions when they said to install them using the Run command. It said it wasn't a "valid command".??? So I installed them from the Advanced part on the Update driver section. I probably messed it up doing it that way??? It did show the correct version, so I assumed it installed correctly.
I have tried to find out if a display needs a driver. When I check the Device Manager it says that no driver has been installed or is not needed. Is that correct? Trying to find answers is very difficult that is why I finally realized that this forum would help me more. I was getting to the hysterical stage trying to find any answers. Esp. from Microsoft.
I hope you don't object to me telling you of a couple of more problems. I guess I may be mistakely inferring wrongly that since you repied to this problem I could continue with these others. If I am wrong, sorry but they may have an impact on what is going on. - In the Event Viewer I am finding some interesting events. #1 - it says the WIA is hanging on start #2 - In Services I am unable to start AMS - it says the application management file cannot be found?. I also ran SFC and a dialog box popped up after it was thru and said some folders had been re-named and of course I didn't write them down like an idiot. But the main thing I found is that on my Start and Remove Programs ALL of my Microsoft updates were not listed anymore! I have tried to find out why and if it has an impact on my computer ie where did they all go and if they went did everything the updates go too??????!
I am truly sorry I have unloaded all these problems on you esp. after just coming to this board. But I also know I came to the right place.
I think I will quit now. Aren't you glad?!!!!!
I am grateful for your help.
Joanne
mccarthy001
683 Posts
0
January 23rd, 2006 00:00
Your hard drive checked out -- it is not the source of the problem. Although it seems to be running a bit slow for a 5400rpm/8MB cache drive, it isn't the source of the issue you have described.
One thing I would recommend is that you cease attempting to do a bunch of things in succession to 'fix' the problem -- until we know what the problem is. This is especially true if you are not an advanced user. You'll pretty much undo any progress we/you can make if you are installing video drivers (yet unsure of what VGA you have, or how a driver works, or how to install it). This also applies to messing with Windows Services.
Next up is to investigate your video drivers. Your Inspiron 6000 probably has a video controller integrated on the system board (this is commonly called 'integrated video') but I can't be for sure from this distance. I strongly encourage you to download (again, for free) the program Everest Home v2.20 from MajorGeeks at this link: www.majorgeeks.com/download4181.html
When you install and run the program, look at the top menu bar for the Report menu. Select Report Wizard --> Full Report --> all pages --> HTML and run the report. After the report has finished generating, choose Save As and save it to your desktop. Next, you'll need to copy the first 30 or so lines. Post back those first 30 or so lines. The final section you will copy and post here will be the 'Peripherals' section.
When we know how your system is configured, we can show you how to properly clean out any video drivers stuck in Windows which may be causing a problem. And then properly apply the new and appropriate drivers in their place.
vaisforlovers
11 Posts
0
January 24th, 2006 01:00
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name D6FHGJ81 (Joanne new)
User Name Joanne
Motherboard:
CPU Type Mobile Intel Celeron M 360J, 1400 MHz (14 x 100)
Motherboard Name Dell Inspiron 6000
Motherboard Chipset Intel Alviso-G i915GM
System Memory 503 MB (DDR2-400 DDR2 SDRAM)
BIOS Type Phoenix (07/22/05)
Display:
Video Adapter Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family (128 MB)
Video Adapter Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family (128 MB)
3D Accelerator Intel GMA 900
Monitor Plug and Play Monitor [NoDB]
Monitor Plug and Play Monitor [NoDB]
Monitor Plug and Play Monitor [NoDB]
Multimedia:
Audio Adapter Intel 82801FBM ICH6-M - AC'97 Audio Controller [B-1]
Storage:
IDE Controller Intel(R) 82801FBM Ultra ATA Storage Controllers - 2653
Disk Drive Hitachi HTS541040G9AT00 (40 GB, 5400 RPM, Ultra-ATA/100)
Optical Drive HL-DT-ST CDRW/DVD GCC4244
SMART Hard Disks Status OK
Partitions:
C: (NTFS) 34483 MB (23095 MB free)
Input:
Keyboard HID Keyboard Device
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Alps Touch Pad
Mouse HID-compliant mouse
Network:
Network Adapter Broadcom 440x 10/100 Integrated Controller
Network Adapter Dell Wireless 1370 WLAN Mini-PCI Card (192.168.1.3)
Modem Conexant D110 MDC V.92 Modem
Peripherals:
Printer \\BLACKIE\PRINTER
Printer HP PSC 1400 series
Printer Intuit Internal Printer
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-1]
USB2 Controller Intel 82801FBM ICH6-M - Enhanced USB2 Controller
I can't re-type what has transpired today again I am just too tired. I have been in front of this laptop since noon. That is what I was telling you about in the post that I lost. Maybe I will try again later.
I am still in the "hysterical stage") over losting a post that took 45 min to type.
So later...Thank you.
Joanne
vaisforlovers
11 Posts
0
January 24th, 2006 01:00
Joanne
mccarthy001
683 Posts
0
January 24th, 2006 02:00
I'm sorry you lost your typed post. Just in keep in mind that it isn't necessary to type much at all. Instead, just post back the information requested as we diagnose problems -- one step at a time. Equally important is not to fiddle with things during the day in between our steps to diagnose.
It looks like you have a variant of the popular Intel 915G chipset in your machine. Sometimes Everest reports a different variant from the one actually in the machine. It's good for us to know for sure, before we try to install the specific graphics drivers for your specific chipset. So, with that in mind, go to this link: http://downloadfinder.intel.com/scripts-df-external/Product_Filter.aspx?ProductID=861 Download that product (the Intel Chipset Identification Utility) and run it. But very important, you'll need to write down ALL of the info it gives you (it is not much in length). Be sure to write down any info it gives, about chipset, about video controller, etc.
When you post back with that info, we'll then proceed to install the correct chipset graphical drivers for you.
vaisforlovers
11 Posts
0
January 24th, 2006 06:00
mccarthy001
683 Posts
0
January 24th, 2006 10:00
vaisforlovers
11 Posts
0
January 24th, 2006 16:00
Detected Chipset:
Mobile Intel(R) 82915GM/GMS/910GML Express Chipset family
Chipset Components
Memory Controller:
Mobile 82915GM/GMS/82910GML
I/O Controller:
Failed to identify your ICH
Integrated Graphics:
Mobile Intel(R) 82915GM/GMS, 910GML Express Chipset Family
Thank you. I agree with your description of why the tech and Dell.com did what they did. I saw no reason to go back to Day 1.
Joanne
mccarthy001
683 Posts
0
January 24th, 2006 21:00
(please read in full before taking clickable action)
Excellent. Your chipset is the Mobile Intel® 915GM/GMS, 910GML Express Chipset Family .
Go to the link here http://downloadfinder.intel.com/scripts-df-external/Product_Filter.aspx?ProductID=1862
Select your operating system (XP Home) from the drop-down menu.
Then download [ but do not install nor Run nor Open] the file named WIN2K_XP1418.EXE. It is version 14.18 of the latest hardware acceleration graphics drivers for your chipset. Dated 11/8/2005. (Note for Molly: Driver Revision is Driver Revision: 6.14.10.4421)
When you have downloaded this file to your Desktop,
post back here and I will give you instructions on what to do with the file.
Note: You'll probably want to print the instructions that come in my next post, so ensure you have access to a printer before you try to do the steps in that post.
vaisforlovers
11 Posts
0
January 25th, 2006 04:00
I have downloaded the file.
Joanne:smileyhappy:
mccarthy001
683 Posts
0
January 25th, 2006 21:00
to run the graphical components on your Mobile Intel(R)
915GM/GMS chipset. IF AT ANY TIME DURING THIS PROCESS
WINDOWS HARDWARE MANAGER POPS UP ASKING YOU TO INSTALL
DRIVERS, YOU WILL CANCEL OUT OF THAT POP UP WINDOW IF
AT ALL POSSIBLE.
of which will hopefully clean out the video drivers you
hace now. The second part will properly install the
newest drivers which you downloaded yesterday.
because you'll be going to a state of physical
disconnection from the internet if your laptop is
connected to the internet. I strongly suggest reading
through all steps before doing step 1.
and their settings (such as your antivirus software) before
actually starting this list. That way you won't get
frustrated in the middle of the steps trying to figure
out how to disable your active monitoring antivirus
software.
for the parts related to msconfig and Taskbar. This way
you'll get a look-see at stuff you will find referenced.
something called Intel Extreme Graphics drivers. Those
drivers are probably not on your machine, but it's my
hope that using Driver Cleaner in this circumstance will
go ahead and force out Intel drivers of the same file
names as those found in Intel Extreme.
the bottom of the page on this link:
http://drivercleaner.net/
and you will -->NOT<-- do so. Instead, select to reboot
at a later time.
to power off.
card or wired internet connection. You want to be
completely disconnected, an isolated machine.
programs which you use to protect your machine from
viruses and internet baddies. This would include any
program, currently turned on, which helps to protect
such as antivirus, antispyware, antiadware, etc. In
the next steps, I'll describe a fast and efficient
way to disable these programs.
In the cursor box type there: msconfig [Enter]
In the Startup tab at the far right, you'll want to
unselect (remove check) from anything you see there
which relates to monitoring software. Click Apply.
in msconfig, which is the Services tab. HOWEVER in
this tab go to bottom and select 'Hide Microsoft'.
Then, whatever remains, unselect the stuff related to
your monitoring software. Click Apply OK.
(8) Now reboot, and examine the computer
to satisfy yourself that you were successful in
shutting down monitoring software. One way to verify
this is to right click on any grey/blue space in the taskbar
at the bottom of the screen. Then select Task Manager.
As you look through the Processes tab, you should not
see processes running which are obviously related to
your antivirus/antispyware programs, whatever it is
that you use for that.
through the list carefully for any product mentioning
Intel Graphics or anything mentioning Display Adapter.
If you find anything, select it and
Remove it. [Do NOT reboot computer afterwards!] If you
do not find anything, move on to step 10.
selecting the 'Intel Extreme' removal only from the drop down
menu. Once you click Start, it might take a couple of minutes
for it to clean.
to verify that it removed products. It may not remove anything
if the Extreme graphics filenames do not match what you have
installed at this time, but it's worth that shot.
way to do this (in my opinion) is to do:
Start | Run | type there----> msconfig [Enter] Then on the
Boot.INI tab, select SAFEBOOT minimal.
again. Remove Intel Extreme again.
a Normal Boot mode for Windows by unselecting SAFEBOOT.
the icon for the newest drivers which you downloaded yesterday and
which I asked you to save to your Desktop. Go through the dialouge
and install those drivers.
and start up everything you had earlier killed through msconfig.
In other words, turn back on for Startup and Services anything
was previously 'ON' related to protective software.
before powering down to once again connect yourself to the internet.
vaisforlovers
11 Posts
0
January 25th, 2006 23:00
vaisforlovers
11 Posts
0
January 27th, 2006 00:00
I actually was successful in the update back to version 6.14.4421, 11/3/05. There was no change with my start up, if somehow that update was susposed to help me or if that was the first thing to try.
I do not know what else you have in mind trying to fix my computer so that is why I am typing the following stuff to see if you agree.
One of my friends, who knows me well, knows that I am a "download junkie" and said that doing a restore was probably a good recommendation just because he knows me so well. And he seems to think that I have downloaded and un-installed so much that my system has gotten really bloated!
I said in one post,that after the Dell tech wanted to do a restore so quickly, that I really didn't to have to go and back up everything on my computer. I am one of the lucky ones and have a set of installation CD's (they gave me a set when they knew they had messed up helping me go wireless the day I received my computer). So, I guess that means I could re-insall using those CD's???
So what should I do now? I am willing to try anything you suggest, just let me know.
I really appreciate the help you have given me so far.
Joanne
I am going to check the place where it says to put this message at th top of the board list. Won't that make it easier instead of having to scroll to the bottom all the time? Will try it once and see if it does what I think it does.
mccarthy001
683 Posts
0
January 27th, 2006 00:00