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September 13th, 2016 03:00
Error code using EPSA diagnostics tool
Hi there
I have a query regarding my Dell Inspiron 17R SE 7720. I have had serious boot up issues recently and now, after doing the epsa diagnostic test it's has given me the following error code:
Error code 2000-0142
Validation 83097
Msg: Hard drive 0 S/N xxxxxxxx short self test unsuccessful (the x's are just the serial number it displays)
After searching online about this it seems the hard drive is now useless, I would like to know if that's true?
The computer now just displays the windows icon with the message under it "Diagnosing your pc" and dots spinning in a circle and it does that for hours. I have windows 10 on the machine which was the free upgrade from windows 7. I have no access to any other machine and no recovery media.
Please help!
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ejn63
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September 13th, 2016 04:00
The hard drive has indeed failed and needs to be replaced. Your system will have a digital entitlement for Windows 10 - you can download an ISO and write the file to a flash drive or DVD to use it for reinstalling the operating system onto a new hard drive.
ejn63
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September 13th, 2016 05:00
Yes. Be sure you use the same version of 10 (10 or 10 Pro) that's on the system already.
Jamesdturner
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September 13th, 2016 05:00
The ISO that can be downloaded from Microsofts website? So it's a simple case of transferring the downloaded file to a memory stick and installing from that?
Jamesdturner
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September 13th, 2016 08:00
Does it matter what file system the memory stick is? Eg ntfs fat32 etc
Jamesdturner
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September 13th, 2016 09:00
I suppse it will need to be NTFS as the iso is slightly above 4GB?