gpu not working....

Question

hi all,

initially whenever i launched some new application the amd software used to give a pop-up asking me to configure the settings for that exe. also on desktop -> RMB -> configure switchable graphics allowed me to change some settings. also after launching catalyst control centre i was able to change many settings like performance for gaming, etc.

but suddenly a few days ago these options were not available. in catalyst control centre i have only 2 options:

1. detect display

2. system information

no other settings were available. i think the gpu has stopped working.

because when i installed a new game & launched it there was no pop-up asking me to change settings for that exe. i didnt change any settings for this.

i dont know what has happend.... please help me.

DELL-Chinmay S · Accepted Answer

Hi,

You can try uninstalling and reinstalling the video driver for your computer.

Uninstall and re install the drivers:

Click on “Start” and right click on “Computer”.
Click on “Manage”.
Click on “Device Manager”.
Under “Display adapters”, you will find the video driver listed.
Right click on it and click on “uninstall”. (Check the driver installed on your system, note down the same and re-install the video driver from the below steps accordingly).
Check the box to delete the software.
Restart your system.

Once the system restarts, click on the below link:

http://dell.to/OukFUO

Enter the Service Tag of your system or select system model.
Select the Operating System and select video driver under “Video”.
Click on the video driver depending on the video card your system has. (Install the same video driver which you uninstalled from “Device Manager”.
Click on “Download File”.
Select “For Single File Download via Browser”.
Click on “Download Now”.
Save the driver on your desktop.
Once the driver is saved on desktop, right click on it and select “Run as administrator”.
Install the video driver by following the on screen instructions.
Check if the issue is resolved or not.

If the issue still persists, you need to update the system BIOS:

Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals (printers, scanners or any USB device)before updating the BIOS.

Click on the below link:

http://dell.to/OukFUO

Enter the Service Tag of your system and select the operating system.
Go to “BIOS” and click on the BIOS available.
Click on “Download File”.
Select “For Single File Download via Browser”.
Click on “Download Now”.
Save the BIOS on your desktop.
Once the BIOS is downloaded on the desktop, right click on it and select “Run as administrator”.
Follow the prompts on screen to update the BIOS.

Please reply in case you have any questions.

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gpu not working....

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