9 Legend

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87.5K Posts

February 17th, 2013 08:00

Remove the battery and unplug the system.  Hold the power button for 30 seconds.  See if that clears the BIOS event log.  If not, go into the BIOS setup and see if there's a reset option there.

9 Legend

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87.5K Posts

February 17th, 2013 09:00

The old one was probably an old-age failure - notebook drives last 3-5 years -- closer to 3 than 5 these days for many of them.  If the replacement for the replacement fails, there could be something wrong with the system -- if it's trouble-free just chalk it up to infant mortality on the replacement drive.

9 Legend

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87.5K Posts

February 17th, 2013 09:00

I missed the part about the WD error - it sounds like the replacement drive is faulty as well. It's not common, but a certain percentage of new drives arrives faulty out of the box.

Have WD (or the reseller you purchased from) replace the drive under warranty.

4 Posts

February 17th, 2013 09:00

Ejn63

I did Remove the battery and unplug the system and old the power button for 30 seconds.  No change in error codes or in the Western Digital utility.  I did not have a BIOS reset, but did revert them back to original defaults, which did nothing either.  

Thanks for the suggestion.  Any idea what is going on here?

4 Posts

February 17th, 2013 09:00

OK, I have filed an online request for replacement with New Egg, and will see what happens.  In the meantime, would there be any other reason for the old drive to fail and the new one get error messages?

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