Unsolved
This post is more than 5 years old
1 Message
0
944
September 6th, 2010 16:00
Hard Drive failure
Last week the hard drive failed on my Dell XPS M1530 Laptop, I contacted Dell and they agreed to replace it for me. I received it back today (6 days later) which I thought was great service. However I have just started using it and was about to transfer all my backed up data onto it when a thought struck me....have they replaced my hard drive with an equivelant one???
It turns out they haven't my original one was 320GB (which I paid extra for) the replacement is 230GB, I've lost 90GB. What should I do? Customer Services told me that all parts are replaced with an equivelant match. When I ordered the Laptop I had to pay extra for the larger HDD so how can they justify putting in a smaller one. Its not as if they don't know what it had in it because the service tag would have all the specs with it.
Has anyone had a similar problem? Can anyone help?
Thanks
daacon
27 Posts
0
September 6th, 2010 17:00
Never had a similar issue , as for help IMHO you are entitled for another 320gb hard drive. The price difference (especially for Dell) is negligible even as a consumer - I would phone them, escalate as high as you can go if need be. I would have to think initially this was an honest mistake and Dell will take care of it. Best of luck.