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12985
June 2nd, 2004 04:00
Headphone jack socket damage
INSPIRON 12500 model no PPO2L
I use the headphone jack socket to output the sound signal to external speakers for better quality & volume. However the plastic circle holding it in position in the case has cracked & the socket has partially been displaced into the case. Dell have quoted £450 + vat for repair - they say that the sound card is integrated with the motherboard & that a new motherboard would be required. This is a ridiculous price for a trivial repair on a 2 year old laptop. In fact I suspect that the jack socket is OK & that it is only a means of re-anchoring it to the housing that is required
Has anybody had similar problems? Any ideas? Is there another jack socket I could use for sound output? There are 3 jack sockets on my board
1. mic in
2. headphones out (the damaged one)
3. ((-)) approximation to the symbol. I don't know what this one is for - but nothing happens when I plug my speakers in.
Any help would be appreciated
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DELL-BobT
3.1K Posts
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June 2nd, 2004 12:00
GeorgetheDragon,
Thank you for using the Dell Community Forum.
The telephone technician is correct. The only sure-way to correct the problem is to have a motherboard replacement performed. The audio ports on your system can be seen in this diagram. The audio ports (from left to right) are:
littyshac
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December 28th, 2004 03:00