Heatsink/Cpu overheating - bad tech support

:smileyvery-happy:  .... I own a 1100 inspirion laptop... and was having overheating issues.  I decided to get a new heat sink and upgrade my hard drive to 40gb.  I ordered the parts, recieved them "actually earlier than expected"... A friend and I put the parts in... First we put in the heat sink and reapplied the thermal grease... etc... put the laptop back together and tried to power up.  It powered up for a few seconds, the fan came on and NO DISPLAY... so we turned it off and re-did the heatsink again and continued this process over and over till we decided to talk to tech support online...

 

Chat was not wut we had expected.  Tech support wanted to address every other issue besides the one at hand.  I told him over and over that i replaced the heat sink... and now the computer will power on, i hear the fan and no display.... what could be causing that?  He then told me to take the battery out, unplug everything, hold down the power button for 30 seconds... plug into the wall power source without the battery... blah blah blah the list goes on... and it was none of that... everything was fine.  Which i already knew it was... the computer worked fine before installing this heatsink... we considered it being the cpu not being seated correctly... The guy still managed to dodge that question ... and then tell me... Its your MOTHERBOARD... that i will need to send it in for replacement.  How could it be the motherboard... we only replaced the heatsink and was very very careful at the installation process.  I told him Bye and we continued working on the computer at that point.

 

Finally we called Dell Support to once again talk with another FANTASTIC tech support agent... This lady was not any better!  I told her the situation and she had us go through the computer... reseating the RAM, removing the hard drive, removing the cd/rom, removing the modem, hookin up to another monitor to see if it was the LCD.... etc... She came to the conclusion of it being the MotherBoard once again... We discontinued that chat session.

 

My friend and I decided to take the heat sink out... put the old one back in and see if it turned on.  Still the same problem as before... computer powering up, fan turnin on, and no display.  Well we took the old one out again and retried the new one... this time researching online about the problem.  WE found others to have the same problem.. and that the problem was not lockin and seating the CPU correctly.  We did it as it directed ... and put the laptop back together.  And WOW... it turned right on. 

 

If Dell would have focused on the problem at hand... dont you think they would have had us check the heatsink installation step by step... rather than tryin everything that wasn't even the problem. 

 

Motherboard... HUH??? I'm really considering calling Dell tech support and asking for a JOB!  Rather than tying up the telephone lines for hours by troubleshooting everything than the problem at hand... DELL could possibly train their ASIA or INDIA employees to learn to LISTEN to the problem at hand.

 

http://www.danandsherree.com/2005/04/02/our_dell_inspiron_11.php

 

 

This is the link to the website where we found our problem.

 

Also, please excuse any typos.. i was in a hurry.  : )