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13343
January 27th, 2013 17:00
Imaging Devices
Hello All,
Recently My web cam stop working. on Start of Web cam following message is coming up
"Please plug in a supported device"
I read this online article for troubleshooting.
"http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266612"
I found that in my device Manager "Imaging Devices" is not listed.
my model detail is : inspiron 14 , 64 bits, windows 7 Home.
Thanks
Neetu
No Events found!
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
January 27th, 2013 18:00
Hi Neetu,
Run diagnostics on the webcam. Below mentioned link would help you with the diagnostics on Webcamera:
http://dell.to/NI55sF
From the above link, select “component”, select Camera and run diagnostics.
If the diagnostics passes Uninstall/reinstall webcam central from the below mentioned link:
Uninstall:
To uninstall the Dell webcam central software, perform the following steps:
Once uninstalled restart the computer.
http://ftp.us.dell.com/monitors/Dell_SX2210-Monitor_Webcam%20SW%20RC1.1_%20R230103.exe
Please reply if you have any further questions.
PudgyOne
9 Legend
•
30.3K Posts
0
January 27th, 2013 18:00
Neetu,
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
Rick
Neetu.Chamling
5 Posts
0
January 27th, 2013 19:00
This is output after systemInfo cmd
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\neetu>systemInfo
Host Name: NEETU-PC
OS Name: Microsoft Windows 7 Home Basic
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization:
Original Install Date: 5/6/2011, 5:46:47 PM
System Boot Time: 1/28/2013, 8:26:35 AM
System Manufacturer: Dell Inc.
System Model: Inspiron N4010
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 37 Stepping 2 GenuineInt
el ~929 Mhz
BIOS Version: Dell Inc. A05, 6/21/2010
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
Total Physical Memory: 3,893 MB
Available Physical Memory: 2,175 MB
Virtual Memory: Max Size: 53,891 MB
Virtual Memory: Available: 51,917 MB
Virtual Memory: In Use: 1,974 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\NEETU-PC
Hotfix(s): 196 Hotfix(s) Installed.
[01]: 982861
[02]: KB971033
[03]: KB2032276
[04]: KB2079403
[05]: KB2207566
[06]: KB2281679
[07]: KB2284742
[08]: KB2286198
[09]: KB2296011
[10]: KB2305420
[11]: KB2345886
[12]: KB2347290
[13]: KB2378111
[14]: KB2385678
[15]: KB2387149
[16]: KB2387530
[17]: KB2388210
[18]: KB2393802
[19]: KB2416471
[20]: KB2419640
[21]: KB2423089
[22]: KB2425227
[23]: KB2442962
[24]: KB2454826
[25]: KB2467023
[26]: KB2479943
[27]: KB2483614
[28]: KB2484033
[29]: KB2488113
[30]: KB2491683
[31]: KB2492386
[32]: KB2503665
[33]: KB2505438
[34]: KB2506014
[35]: KB2506212
[36]: KB2506928
[37]: KB2507618
[38]: KB2508272
[39]: KB2509553
[40]: KB2510531
[41]: KB2511250
[42]: KB2511455
[43]: KB2515325
[44]: KB2518867
[45]: KB2522422
[46]: KB2529073
[47]: KB2532531
[48]: KB2533552
[49]: KB2535512
[50]: KB2536275
[51]: KB2536276
[52]: KB2539634
[53]: KB2541014
[54]: KB2544893
[55]: KB2545698
[56]: KB2547666
[57]: KB2552343
[58]: KB2556532
[59]: KB2560656
[60]: KB2562937
[61]: KB2563227
[62]: KB2563894
[63]: KB2564958
[64]: KB2567053
[65]: KB2567680
[66]: KB2570791
[67]: KB2570947
[68]: KB2572076
[69]: KB2579686
[70]: KB2584146
[71]: KB2585542
[72]: KB2586448
[73]: KB2588516
[74]: KB2603229
[75]: KB2604114
[76]: KB2616676
[77]: KB2617657
[78]: KB2618444
[79]: KB2618451
[80]: KB2619339
[81]: KB2620704
[82]: KB2620712
[83]: KB2621440
[84]: KB2631813
[85]: KB2633879
[86]: KB2633952
[87]: KB2639308
[88]: KB2639417
[89]: KB2640148
[90]: KB2641653
[91]: KB2641690
[92]: KB2644615
[93]: KB2645640
[94]: KB2647516
[95]: KB2647518
[96]: KB2647753
[97]: KB2653956
[98]: KB2654428
[99]: KB2655992
[100]: KB2656355
[101]: KB2656372
[102]: KB2656410
[103]: KB2658846
[104]: KB2659262
[105]: KB2660075
[106]: KB2660465
[107]: KB2660649
[108]: KB2661254
[109]: KB2665364
[110]: KB2667402
[111]: KB2675157
[112]: KB2676562
[113]: KB2677070
[114]: KB2679255
[115]: KB2685811
[116]: KB2685813
[117]: KB2685939
[118]: KB2686830
[119]: KB2688338
[120]: KB2690533
[121]: KB2691442
[122]: KB2695962
[123]: KB2698365
[124]: KB2699779
[125]: KB2699988
[126]: KB2705219
[127]: KB2709162
[128]: KB2709630
[129]: KB2709715
[130]: KB2712808
[131]: KB2718523
[132]: KB2718704
[133]: KB2719177
[134]: KB2719985
[135]: KB2722913
[136]: KB2724197
[137]: KB2726535
[138]: KB2727528
[139]: KB2729094
[140]: KB2729451
[141]: KB2731771
[142]: KB2731847
[143]: KB2732487
[144]: KB2732500
[145]: KB2736233
[146]: KB2736418
[147]: KB2739159
[148]: KB2741355
[149]: KB2742598
[150]: KB2743555
[151]: KB2744842
[152]: KB2748349
[153]: KB2749655
[154]: KB2753842
[155]: KB2756822
[156]: KB2756920
[157]: KB2757638
[158]: KB2758857
[159]: KB2761217
[160]: KB2761226
[161]: KB2761451
[162]: KB2761465
[163]: KB2762895
[164]: KB2769369
[165]: KB2770660
[166]: KB2773072
[167]: KB2778930
[168]: KB2779030
[169]: KB2779562
[170]: KB2785220
[171]: KB2786400
[172]: KB958488
[173]: KB972270
[174]: KB973751
[175]: KB974431
[176]: KB974571
[177]: KB975467
[178]: KB975496
[179]: KB975560
[180]: KB977074
[181]: KB978542
[182]: KB978601
[183]: KB979099
[184]: KB979309
[185]: KB979482
[186]: KB979538
[187]: KB979687
[188]: KB979688
[189]: KB979900
[190]: KB979916
[191]: KB980408
[192]: KB980846
[193]: KB982018
[194]: KB982132
[195]: KB982665
[196]: KB982799
Network Card(s): 8 NIC(s) Installed.
[01]: DW1501 Wireless-N WLAN Half-Mini Card
Connection Name: Wireless Network Connection
Status: Media disconnected
[02]: Broadcom Virtual Wireless Adapter
Connection Name: Local Area Connection 2
Status: Hardware not present
[03]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 2
Status: Hardware not present
[04]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[05]: Cisco AnyConnect VPN Virtual Miniport Adapter f
or Windows x64
Connection Name: Local Area Connection 3
Status: Hardware not present
[06]: Atheros AR8152 PCI-E Fast Ethernet Controller
Connection Name: Local Area Connection
Status: Media disconnected
[07]: VMware Virtual Ethernet Adapter for VMnet1
Connection Name: VMware Network Adapter VMnet1
DHCP Enabled: No
IP address(es)
[01]: 192.168.159.1
[02]: fe80::ac38:fb7f:2d12:881e
[08]: VMware Virtual Ethernet Adapter for VMnet8
Connection Name: VMware Network Adapter VMnet8
DHCP Enabled: No
IP address(es)
[01]: 192.168.66.1
[02]: fe80::5ca9:758f:d9a1:fae8
C:\Users\neetu>
Neetu.Chamling
5 Posts
0
January 27th, 2013 19:00
Hello Rajesh,
I followed the step.
1. diagnostics
2. removal
3. Again web cam Installation.
Yet, Same issue still there.
PudgyOne
9 Legend
•
30.3K Posts
0
January 27th, 2013 21:00
Neetu.Chamling,
Try this first...
Download and install in this order...
Dell System Software
Intel HM57 Express Chipset Family
Then download this file also known as Dell Webcam Central Version 1.40.05 and see if it works.
Start, control panel, programs and features, Skype, uninstall.
Restart your computer. Then download and install Skype
If this doesn't work, then try creating a new unrestricted user account. Then try the webcam. If the webcam works, then log out and log in to your account. The webcam should work.
If all the above fails, if your under warranty, click on the blue Dell-Rajesh R on the next page, start conversation, please provide the following information...
First and last name
shipping address
phone number
email address
service tag.
Rick
It was strange that Dell-Rajesh R and myself posted around the same time. Dell-Rajesh R should be able to assist you if you need any further help.