Integrated Devices

Afterward I selected Integrated devices I was to highlight the USB Emulation option.  Then using the spacebar untill the NO BOOT option is displayed.  Then exit the BIOS.

Here is a copy of the e-mail I recieved.

Thank you for contacting HP Total Care.

I gather from your e-mail that you are experiencing garbled text issue
on boot-up with your Photosmart 7960 printer.  I regret the
inconvenience
caused.

To stop garbled text or pages containing references to USB functions
from being printed when the computer is turned on, enable the No BOOT
option in the System Setup program (BIOS).

     CAUTION:  The following steps will change from the BIOS setting,
               the ability to boot from a USB device such as an
               external drive.  This change can be reversed.
               Any other changes are NOT recommended.

1.  Shut down the computer.
2.  Unplug all USB devices other than the keyboard.
3.  Restart the computer.
4.  When the brand logo appears, press the F2 key to enter the BIOS.

     NOTE:  If the Windows screen appears, wait until the computer
            finishes starting up, then shut down and try again.

5.  Using the Down-Arrow key, highlight Integrated Devices (Legacy
    Select Options).
6.  Press the Enter key.
7.  Using the Down-Arrow key highlight the USB Emulation option.
8.  Press the Space Bar until the No BOOT option is displayed.
9.  Press the Esc key twice to go to the Exit menu.
10. Ensure that "Save Changes and Exit" is highlighted, and press the
    Enter key.  The computer will restart.

If the issue persists after following the suggestion given above, you
need to contact Dell Technical Support for further troubleshooting and
a resolution.  Information for Dell Technical Support is available on
the Dell Web site at:

http://support.dell.com/

     NOTE:  The URL above will take you to a non HP Web site.  HP does
            not control and is not responsible for information outside
            of the HP Web site.

This should resolve the issue.  It is important we answer your question.
Feel free to contact us for any queries and solutions.  We will be happy
to help you.

Have a nice day!


Sincerely,

****
HP Total Care

I am sorry to say that I tried that and it still didn't work.  I also tried turning the USB thing off, that didn't work, and I also tried to uininstall thjen reinstall the printer.  This also didn't work.  Any more sugestions.  I am now considering returning the printer and buying another model. Does anyone think that the exact some printer would do the same thing. 

Michael McHugh

Unless something has changed you can't boot from any USB device. I have never heard of that BIOS option. I'd say the best bet is to get back with HP. There may be something else available. I've assumed you're removed the driver for the printer and reinstalled the printer? That usually clears up most issues. I'd download the latest printer driver from HP and remove/reinstall the printer. To make sure that everything is gone, choose the "delete the selected printer" from the Printer Control Panel. Reboot the machine without the printer hooked up to the USB port. With the printer turned off, reattach the USB cable and turn the printer on. Choose the "Have Disk" option and navigate to the location where you've stored the downloaded driver and go from there.

Yes, it starts to do print as soon as the printer turns off. 

I also recieved this e-mail from Dell

Dear Michael,

Since the previous email agent is not available today, I am replying to
your message so that we can solve your problem as quickly as possible.

Michael, I am a senior technician here at Dell and this mail has reached
me as an esclation.

After going through the issue, I found that you are having an issue with
the HP Printer that gives out Print outs with the USBC RUT words on it.
It appears to be a issue with the Printer configurations and thus to
resolve the issue, I would advise you to uninstall the Printer both
Manually from the system as well as from the Device manager and then
restore the system to a date when the system worked fine.

Next you need to download the Printer drivers from the weblink as
mentioned in the following weblink.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?product=305383&os=228&lang=en&cc=us&lc=en&dlc=en&softwareitem=ps-18223-2

But how do I "uninstall the Printer both Manually from the system as well as from the Device manager and then
restore the system to a date when the system worked fine."

Thank You everyone for your continued help in this topic. 

Michael

I would just like to say that I have solved the problem.  It happened to be a confliction with my McAfee antivirus program.  Thank you to everyone who heled me, especially tentonine.  Thank you so much.  You have been an enormous help to me.