Intel i5/i7 Chipset Error & Replacement

Question

I just read an article about an Intel chipset error that affects systems built with 'main processing chips...branded 'Core i5' and 'Core i7'.' One part of the article mentions Intel 'is working with laptop makers to replace affected computers.' Here's the link to the full article and the part about the error... 'The affected chips aren't the main processors, which are based on the so-called 'Sandy Bridge' technology that Intel announced in January, but a support chip. The flaw means it may degrade with use over a period of months or years, slowing down the transfer of data to and from the computer's hard drives and DVD drives.' Also I found a news story on Intel's site here, I'm including a snippet on what's impacted... 'The systems with the affected support chips have only been shipping since January 9th and the company believes that relatively few consumers are impacted by this issue. The only systems sold to an end customer potentially impacted are Second Generation Core i5 and Core i7 quad core based systems. Intel believes that consumers can continue to use their systems with confidence, while working with their computer manufacturer for a permanent solution. For further information consumers should contact Intel at www.intel.com on the support page or contact their OEM manufacturer.' My questions... 1. Is Dell affectected by this chipset error? PCs and laptops? 2. If so, how do we detemine if our system is one of the one's affected (i.e. Second Gen)? 3. What's the process for replacement? Thanks in advance!

tomnm · Answer

I read about the chip error in the Washington Post this morning and the took delivery of a Dell Inspiron 15R with the Core i5 processor an hour ago. I talked with Dell but they have no policy regarding this problem at this time so I can return it for a 15% restocking fee. It is staying in the box while I await info from Dell.

Eagerly await responses to your questions.

ejn63 · Answer

The 15R isn't even offered with the new Sandy Bridge processor and chipset - it is not affected.

seldenb · Answer

Sandy-Bridge CPUs have a 2000-series model number: 23xx for i3, 25xx for i5, 27xx for i7. To see what processor chip model you have, Right-Mouse-Button click on "Computer " and select "Properties" in the popup menu.

The mobile Sandy-Bridge chips have only been shipping to manufacturers since the beginning of this year (i.e. for only 4 weeks). It will be a major advertising feature when systems actually start shipping to customers. You won't be getting one without knowing about it.

Manufacturers will do a recall of affected systems.

For more info, see http://en.wikipedia.org/wiki/Sandy_Bridge

Locked Topics – Laptops General

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