Unsolved
This post is more than 5 years old
3 Posts
0
14263
February 24th, 2013 17:00
Laptop not getting to the password screen
Hey all!
All of a sudden, my laptop won't get past the welcome screen. I can see the windows 7 background screen but it doesn't show my login or give anywhere to put in my password. I've tried rebooting, checked to make sure all parts are in place and tried to start in safe mode but nothing is helping. Any ideas? Thanks
No Events found!
ejn63
9 Legend
•
87.5K Posts
0
February 24th, 2013 17:00
System model? Have you run the Dell diagnostics (F12 at powerup)?
ejn63
9 Legend
•
87.5K Posts
0
February 24th, 2013 18:00
There's your answer -- the hard drive has failed. You'll need a new one. There is no Inspiron 1500 -- if you post the model number someone can recommend a replacement.
shan2832
3 Posts
0
February 24th, 2013 18:00
sorry- Inspiron N5110. now my sister did spill some water on it today. i took the battery out, and everything was dry. do you think maybe it still needs to dry out?
shan2832
3 Posts
0
February 24th, 2013 18:00
i have an inspiron 1500. i did the diagnostics- and it couldnt complete the hard drive portion error code 2000-0146
ejn63
9 Legend
•
87.5K Posts
0
February 24th, 2013 18:00
You should make sure it's dry before using it, but the hard drive is still toast -- you will need a new one. If the system is under warranty, report the error to Dell and they'll replace the drive under warranty. If the system it out of warranty, you'll need a new, 2.5" 9.5 or 7 mm SATA notebook drive.