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5 Posts

11091

January 5th, 2014 22:00

Left click on touchpad is "sticky"/gets stuck.

I have a brand new Dell XPS 15 with the Haswell processor (I've only had it for about a month).

I have noticed that the left click of the trackpad sometimes gets "stuck" when I click it and the pointer stays "active" until remedied by right clicking. Examples of what I mean:

  • Scrolling will get "stuck" after I left click to drag the scroll bar up and down. It is not relieved by left clicking again. It is relieved by right clicking.
  • When selecting icons, the selection box will not release and continue to drag the selection box across the screen until relieved by right clicking.
  • Selecting text, the selection will not "release" and will continue to select text

Hopefully this is enough to explain my situation and problem. I am hoping there is a solution to this. In fact, most of this message is copy-pasted from this thread, because it's the same exact problem you've been having with this model for more than a year:

http://en.community.dell.com/support-forums/laptop/f/3518/t/19472754.aspx

Updating the drivers etc. doesn't help. Also, when it happens, the sound is different -- there's either a click and the touchpad works or there isn't a click and the touchpad is stuck.

Also, I can't return it -- I use it all day every day for my job. I'll need it fixed at my home or office.

Thanks!

9 Legend

 • 

87.5K Posts

January 6th, 2014 03:00

If you have ordered the system with an onsite service upgrade, you should be all set - if not, you'll need to buy an upgrade before you call to have the palmrest assembly replaced under warranty.

5 Posts

January 6th, 2014 07:00

Honestly, I don't remember what options I purchased, but I'm happy to get the service upgrade and schedule a service call. Do you know how to do that?

9 Legend

 • 

87.5K Posts

January 6th, 2014 08:00

You can check the existing service plan at support.dell.com using the service tag.  For a warranty upgrade you'll have to call for a price quote.

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