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August 3rd, 2004 12:00

Mouse cursor moves by its own against my will (acting like a spring)

Hi!

I got a Dell Latitude D800 as you can see of my signature. Since i got this computer, i have had this error: When f.ex scrolling down (slowly, without stopping until the bottom is reached) on the side bars in Internet Explorer on long pages with the pointing stick, sometimes (actually very often!) the mouse seems to be resisting me gettting the mouse cursor down, and when i let the stick go, the cursor moves by it's own upwards, sometimes i a "hurry".. Dell have been changing the mainboard, keyboard, wristpad and toucpad up to 2 times each (no kidding) in short time (couple of weeks) without the problem beeing solved... I am using Windows XP Home Sp1a and have tried reinstalling it several times, and with the latest drivers availible on Dell's homepage. I also got the latest BIOS availible. Dell thought this had to do with the Operating system (drivers / software) but the man who changed all the parts on my computer had KNOPPIX (for you all that don't know what that is, take a look at www.knoppler.net) on a CD and runned it on my computer and we tested the mouse again (stickpoint) and with the same result.. the cursor moved by it's own. So this should mean that it was not a software problem. Now Dell is offering me a new computer, AGAIN (you see, i had a Dell inspiron 8600d before with the very same problem, and belive it or not, but they changed almost all parts on my computer 3 or 4 times each before "giving up") So i am waiting to see if this problem will be solved on the next computer.. I was told that the Latitude D800 has a VERY similar setup as the Inspiron 8600 (cabinet, and some devices) so maybe this is a "production" error since it seems to happen on every computer i have had from Dell of this type. So while waiting i ask you Dell laptop users to give me some answeres, or maybe you do have some questions?

The "worst" is that Dell tells me that they have NEVER experienced this kinda problem before, ever. And they say they have searched the entire database they have and found nothing about this problem.. Well, Dell.. this Forum is a living evidence that this actually IS a problem and you can't just "let it go" and do nothing or ignore it..

Please respond to this, and hopefully with a solution that can help all these people with the same problem. I also should add that i never experienced this problem with the touchpad, but i like the pointing stick best. I have tried disabling the touchpad and also tried changing the cursor speed, and with little success so far.

October 15th, 2004 12:00

Well, as you told me your self, things had worked for a week afterreplacing some hardware parts.. Could you please tell me in a week or so, if it still works.. then i would do this on my own computer to test it and hopefully, this is the 100% fix.. there is a lot of others out there wanting this same solution..

October 15th, 2004 13:00



@Siberiantiger wrote:
Well, as you told me your self, things had worked for a week afterreplacing some hardware parts.. Could you please tell me in a week or so, if it still works.. then i would do this on my own computer to test it and hopefully, this is the 100% fix.. there is a lot of others out there wanting this same solution..



I know there are quite a few people looking for a solution, which is why I'm saying not to jump to conclusions! :smileywink:  I'll let you know in 2, perhaps 3 weeks to see if it is the real deal.  It wouldn't hurt to try it yourself on your own notebook, then you would know too!  In fact, I'd like to see more people post because like any good scientist will tell you, the more data you have the better.

2 Posts

October 16th, 2004 07:00

back again... it seems that a couple of us have stumbled onto a solution. mine was similar to tightening screws inside the case... so here you go, keep in mind i'm not recommending this, just saying mine has been working fine for a month or so now.

-- remove keyboard
-- grasp both ends of the keyboard and twist approx. 20deg in each direction from normal
-- hit the top and bottom sides of the keyboard 'firmly'
-- place the tip of a flat screwdriver under the pointstick housing on the back side of the keyboard, twist and pry upto but not past the point of permanent deformation
-- replace keyboard

after speaking with another dell tech and asking if there had been any official resolution to this problem yet AND explaining what i had done to fix the issue on my laptop, she still insisted that it was a driver issue not a hardware issue... what can you say, they must know a lot more than me.

(Running: Inspiron 8100, WinXP Pro, Replaced Mobo from Latitude C810, Inspiron 8100 bios)

By the way, prior to the brute force method for fixing this problem, it existed in XP Pro, Redhat 9, and Mandrake 10. All dell techs I mentioned this to still insisted it is a driver issue.

October 16th, 2004 08:00

I knew, using this forum was a good idea, i am very positive about this fix.. even if Dell don't belive us.. i really hope this IS the fix.. and i will try it my self..  hope that all other also will do this.. but be careful.. if your PC still has a warranty, then you should not do this your self..

October 16th, 2004 08:00

Ok, i got the very same answere from Dell to.. it must have been the drivers they say.. a repair guy from dells service company came by and he had a computer similar to mine.. he also had this same error.. and he told Dell's people, but still they said this was a driver error.. and he had been trying Knoppix, windows and had the same error.. he also had tried several driver versions.. ..

Does anyone know other computers (other brands) with the same pointing stick installed and if they have the same problem?

11 Posts

October 16th, 2004 08:00

I did what freeflier said in his last post (about: removing keyboard, twist etc.) So far it is working well today. I tried to apply pressure to the palmrests and bending the whole housing of the laptop and it is working good.

If I don't post back again in a week or so, consider freeflier 's fix is working on my latitude c610

=)

October 17th, 2004 07:00

This is no permanent fix, this is just a way to ignore / go around the problem by disable the pointing stick. First of all i do not have a problem with the touchpad it self.. it's the pointing stick that is the problem.. I really prefer using the pointing stick instead of the touchpad.. and i think many other do also.. I think there is 2 kinds of problems with dell's built-in mouse, the one is where some have problems using the touchpad, and the other is pople that have problems using the pointing stick..
 
In most cases where the tpouchpad has a problem, it can actually be fixed by replacing the touchpad.. but the problem with the pointing stick dont go away by replacing the keyboard os anything else..

October 17th, 2004 07:00

Good morning!

I fixed my c600 mouse problem by literally blocking connection between pointing stick and mainboard.
Here is how I did it: http://nativeland.kolhoos.ee/stories/storyReader$497

Now after week of using, my touchpad is working without any problem.

Take care,
Priit

Message Edited by Priit Tamboom on 10-17-2004 03:28 AM

October 17th, 2004 08:00

Hi!

You are right if you prefer pointing stick, can't help you. However, I use touchpad and now without pointing stick I can use touchpad without any single problem (just disabling it didn't help much).

So, I wish good luck to anybody who is fixing this pointing stick problem because you can only imagine how many nerves it all has got already... :-)

Take care,
Priit

Message Edited by Priit Tamboom on 10-17-2004 04:11 AM

3 Posts

October 17th, 2004 12:00

I formatted C: clean install of XP pro, SP2, bios is PS/2 + touchpad. I did not update Synaptics driver or software - what is installed is stock from XP or Synaptics TouchPad v5.6 (version 7.2.12 March 17,2003. I have now run for many hours and the cursor is not wandering now. Note that my stick pointer is not working therefore disabled by what I dont know. I assume it is the version of Synaptics or it is dead and has always been the source of the problem. Also if I used a USB mouse in the past I would have the cursor problem so far it is ok with external USB mouse attached.

 

System Manufacturer Dell Computer Corporation
System Model Latitude C800
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 6 GenuineIntel ~697 Mhz
BIOS Version/Date Dell Computer Corporation A23, 1/21/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"

October 18th, 2004 13:00



@freeflier wrote:
back again... it seems that a couple of us have stumbled onto a solution. mine was similar to tightening screws inside the case... so here you go, keep in mind i'm not recommending this, just saying mine has been working fine for a month or so now.

-- remove keyboard
-- grasp both ends of the keyboard and twist approx. 20deg in each direction from normal
-- hit the top and bottom sides of the keyboard 'firmly'
-- place the tip of a flat screwdriver under the pointstick housing on the back side of the keyboard, twist and pry upto but not past the point of permanent deformation
-- replace keyboard


 

Freeflier--thanks for your solution.  It will be the next thing I try if the keyboard tightening does not work.

Is there any way that you can post a rough illustration or photos if you get the chance?  I wanted to be more specific on a couple of points in your instructions:  like when you say "top and bottom sides," do you mean the edges of the keyboard or the plastic/metal sides?  And I'm not quite sure what you're talking about regarding the pointstick housing; I'm sure if I were looking at the keyboard I could get a better idea.

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