The audio driver you need is the Sigmatel R99254, but apparently it did not get installed somehow. To install it, go to the D610 downloads page and install in order
a. Dell Notebook System Software (on your downloads page expand the System Utilities category). Restart.
b. Next install the Intel Mobile Chipset driver (expand the Chipset category). Restart.
c. Install the Sigmatel audio driver (expand the Audio category).
That should eliminate the Multimedia Audio Controller listing. If you get the question mark next to the Sigmatel click "update" and that ought to do it.
Thanks for the info Jim, I tried to install the system software from the utilities and now I get an error This computer does not support the OS. I am using VISTA. Any clues with that one?
Sorry, I had completely forgotten that you said it was Vista. That is unusual on those older machines with AC97 audio, none of which have Dell support for Vista as far as I know, but there is a recent thread that discusses this topic: UGH what now????
Besides the ideas discussed in that thread, I have an idea I didn't think of at the time, that you might try.
Download the Sigmatel R99254 driver. Unpack it but cancel the installation process.
It should unpack and create a folder on the hard drive at c:\Dell\drivers\R99254, and that should have a subfolder named WDM.
Open Device Manager and expand System devices near the bottom. Find the PCI Device entry with a ? next to it. Go to the properties and choose to update the driver. Choose to manually find the driver and don't let Windows look for it. Browse to c:\Dell\drivers\R99254\WDM
With any luck it should detect some new hardware and one of them should be the Sigmatel.
But if there is not any PCI device with a ? mark, then go to the Multimedia Audio Controller with the ? mark and try to update that to the WDM folder.
JIM!!!! This is exactly what I needed to do....it now has audio...I am thrilled and what a pain this litte media controller really is..thanks again! :)
That is great. I am happy that I will be able to answer this question in the future. Would you please confirm exactly what you did? I assume that you updated to the WDM folder, but was it the Multimedia Audio Controller or the PCI device that you updated? Thanks.
Jim Coates
4 Operator
•
13.6K Posts
0
September 22nd, 2009 11:00
The audio driver you need is the Sigmatel R99254, but apparently it did not get installed somehow. To install it, go to the D610 downloads page and install in order
a. Dell Notebook System Software (on your downloads page expand the System Utilities category). Restart.
b. Next install the Intel Mobile Chipset driver (expand the Chipset category). Restart.
c. Install the Sigmatel audio driver (expand the Audio category).
That should eliminate the Multimedia Audio Controller listing. If you get the question mark next to the Sigmatel click "update" and that ought to do it.
buede
4 Posts
0
September 23rd, 2009 07:00
Thanks for the info Jim, I tried to install the system software from the utilities and now I get an error This computer does not support the OS. I am using VISTA. Any clues with that one?
Thanks
Jim Coates
4 Operator
•
13.6K Posts
0
September 23rd, 2009 09:00
Sorry, I had completely forgotten that you said it was Vista. That is unusual on those older machines with AC97 audio, none of which have Dell support for Vista as far as I know, but there is a recent thread that discusses this topic: UGH what now????
Besides the ideas discussed in that thread, I have an idea I didn't think of at the time, that you might try.
Download the Sigmatel R99254 driver. Unpack it but cancel the installation process.
It should unpack and create a folder on the hard drive at c:\Dell\drivers\R99254, and that should have a subfolder named WDM.
Open Device Manager and expand System devices near the bottom. Find the PCI Device entry with a ? next to it. Go to the properties and choose to update the driver. Choose to manually find the driver and don't let Windows look for it.
Browse to c:\Dell\drivers\R99254\WDM
With any luck it should detect some new hardware and one of them should be the Sigmatel.
But if there is not any PCI device with a ? mark, then go to the Multimedia Audio Controller with the ? mark and try to update that to the WDM folder.
buede
4 Posts
0
September 23rd, 2009 12:00
Will try when I get home from work...if this doesn't work I suppose I should just image again only with XP this time...ugh!
buede
4 Posts
0
September 24th, 2009 07:00
JIM!!!! This is exactly what I needed to do....it now has audio...I am thrilled and what a pain this litte media controller really is..thanks again! :)
Jim Coates
4 Operator
•
13.6K Posts
0
September 24th, 2009 08:00
That is great. I am happy that I will be able to answer this question in the future. Would you please confirm exactly what you did? I assume that you updated to the WDM folder, but was it the Multimedia Audio Controller or the PCI device that you updated? Thanks.