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My laptop won't turn on
Hi...my dell laptop doesn't start..I connected it to a charger and even the light on the charger was on but the laptop wasn't charging..when I pressed the power button the laptop made a beeping sound..don't know what that indicated...so is there a problem with the charger or is the laptop broken?
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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June 3rd, 2015 10:00
Hi,
I would suggest you reseat a few components, like memory, hard drive and optical drive and see if that makes a difference. In the link below punch in the system service tag or express service code and you can access the user manual for removing and reseating components.
Dell Support Page
Need further assistance? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away.
(edited)
DELL-Sujatha K
Moderator
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May 21st, 2015 11:00
Hi Maaha,
Welcome to Dell Community Forum.
I suggest that you shut the system down, remove the battery and disconnect the ac adapter, press and hold the power button for 20 to 30 seconds. Now connect only the ac adapter and wait for 30 seconds and turn on the system. This will drain any residual charge in the capacitors.
If the system is not turning on & if there are any beeps, observe if there is any particular pattern to the beeps, also check for # of beeps. Provide the system model.
Maaha
2 Posts
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May 23rd, 2015 01:00
Hi...I tried this method but my laptop still doesn't turn on and gives 7 beeps
DELL-Sujatha K
Moderator
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3.3K Posts
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May 24th, 2015 14:00
Hi Maaha,
7 beeps indicate motherboard failure. Click on the following link to check the warranty:
http://dell.to/1BkmQmp
If the system is under warranty, send me a private message with the system service tag & the name it is purchased in to help you further. In case the system is out of warranty, let me know the region you belong to, to check the options to get the system fixed.
rusty sailor
3 Posts
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May 24th, 2015 15:00
I have had the same problem, every time I try to turn on the computer it just clicks regularly forever. I cycle it on and off up to 40 times and the computer eventually comes on normally and runs until i turn it off or close the lid. Staples service table tried removing battery but it did not change problem.
Anonymous
5 Practitioner
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May 24th, 2015 20:00
It should be some problems with your hard devices
rusty sailor
3 Posts
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May 30th, 2015 11:00
Yesterday the computer booted after cycling on and off 65 times, today 18 times. It runs normally after booting. By hard devices do you mean drives and boards? Has anyone had the problem before? Is it time to buy a new computer, this one is only 18 months old, Windows 8.1 OS.
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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May 30th, 2015 20:00
Hi,
I’d suggest that you follow the steps mentioned below.
Also, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
rusty sailor
3 Posts
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June 1st, 2015 09:00
That didn't go well, assumed reinstall battery before holding down power button, number of clicks over 30.
recycled on/off 100x, just clicks_no dell screen.