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November 10th, 2015 02:00
problem with onboard key board on laptop not functioning
I have a Dell Latitude D830 and have just updated to Windows 10. I now have a problem with the key board. The following keys in the middle row do not respond a, s, d, f, j, k, l,
All the other keys do including g, h, ;, ' (also Caps lock and Enter)
What is my problem?
Mike
I am now using a USB attached key board which works
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DELL-Ravi Ch
9 Technologist
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7.1K Posts
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November 10th, 2015 21:00
Hi mapc46,
I would suggest you to try flashing the BIOS on the system to check if keys work. Please enter your service tag # on the link below, select the operating system, and then download the BIOS from the BIOS section onto the system and install it.
http://dell.to/18r60nI
mapc46
2 Posts
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November 10th, 2015 23:00
Thanks.. I had updated the BIOS from A15 to A17 but that did not work. So I removed the keyboard and reconnected to the mother board, reassembled and then all keys worked again.. thanks for your support.
Mike