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June 22nd, 2005 02:00

Setup cannot run on this machine.

Inspiron 8600, Win XP SP2.
 
Many times, when I try run Setup to install downloads from the Dell site for my notebook, I get this message from Windows:
 
DELL System Information Module
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DELL System Information Module has encountered a problem and needs to close.
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[Debug]       [Send Error Report][Don't Send]
This is followed by
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Dell System Software - InstallShield Wizard
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Setup cannot run on this machine.
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OK  
---------------------------
Then the driver install halts and I can't install it. These drivers ARE correct for this machine. The latest example is Dell Notebook System Software (R96945), but I have also had the problem with the previous version of NSS, display adapter drivers, wireless NIC drivers, and more.
 
With some drivers, I can install successfully via Device Manager when the setup program crashes, but most times (like this time) that's not an option.
 
Any idea how I can fix this?
 
TIA
 
Jeff

Message Edited by JeffVandervoort on 06-21-2005 11:07 PM

4.4K Posts

June 22nd, 2005 04:00

I am not really sure what method you are using to install these drivers. 

The steps to follow:
Download the driver to a folder on your hard drive.
Run the EXE file and it will extract the files to a folder and it should launch the setup program and install the drivers.

You really do not need to use the device manager to install Dell's drivers.

 

 

June 22nd, 2005 12:00

Yep, that's the method that produces the results I described.
 
As I explained, my fallback is Device Manager because, unlike Dell's installer, it works. At least it does for drivers that can be installed that way.
 
But I'd rather run Dell's installer. Hence my post.

June 23rd, 2005 00:00

Thanks for your reply.

I extract to the default location.

More relevant info while I think of it...this problem has occurred since the notebook was new. Moreover, it was returned to Dell to replace a failed HDD a few months after I bought it, so I had a brand new OS to work with after its return, and it did the same thing then. Can't swear to you I did the Dell updates before installing anything else; probably didn't, to be honest. But it was pretty close to a virgin Windows install both times, Dell updates most likely run right after ZoneAlarm, NAV, and Windows Update were finished, since that's the order in which I tend to set up a machine.

4.4K Posts

June 23rd, 2005 00:00

When you run the EXE file and the files are extracted, do you save it in the default location?  If not, where do you tell it to extract to?
 
 

August 6th, 2010 13:00

Heheheh.

It's 5 years later. And I've just today had an Optiplex 745 and a 755 do the EXACT same thing while trying to install Dell System Software & chipset drivers, both downloaded from support.dell.com from the page specifically for each machine's Service Tag.

So, thinking I'd never seen this problem before, I Google the error message, and find 6 hits. I click number 1 (what an honor to be the top link on Google!) and find a very familiar name has asked the same question. And while, of the 6, this is the longest thread on the subject, it's every bit as unsolved as the others.

I d/l'd Intel's generic chipset installer for the 2 Optis. We'll have to do without the Dell System Software on those, I guess.

The notebook in my OP, in case anyone cares, has been replaced twice as my production computer, but is alive and quite spry for its age. Now running Windows 7 amazingly quickly, and reliably. And without a single, official, Dell driver to be found anywhere on the machine any more!

7 Posts

September 13th, 2010 07:00

Hi Jeff,

Glad to see I'm not the only person with this issue, but not glad to see that years later it still hasn't been resolved.  I have an Inspiron 6400 that had slowed to a crawl so yesterday I re-partitioned my drive and reformatted my C drive (got rid of E:; not sure I should have done that).  Reloaded XP Professional from Dell disk. Tried to load drivers from the Dell Drivers disk, but it didn't list my exact model so I went with the 6000 one (figured it was the right series).  Most of the drivers wouldn't load and got the "setup cannot run on this machine" message for more than one of them.  Wireless isn't working.  Doesn't recognize that I have a sound card (both of which worked fine before).  I've got it connected to the internet and now searching online for the drivers to load to a disk since I cannot load them from the disk and can't load them in the order Dell says to without it.

Any suggestions?

Thanks,

Jill

1 Rookie

 • 

53 Posts

September 15th, 2010 21:00

If running antivirus and firewall while trying to install, they will block the effort.

Proper install order:

1.  OS.

2.  All drivers.

3.  Firewall and antivirus, in whichever order you prefer.

 

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