Hi Jim Whalen,

May I know what exactly you mean by display spinning?

Were any hardware or software changes made prior to the issue?

Check if the issue persists in Safemode with networking. Restart the computer and tap F8 at Dell logo. Select Safemode with networking.

Also, refer the following links for more troubleshooting:

http://dell.to/19jQvz5

http://dell.to/1dI8rbH

Awaiting your response!

Hi Jim Whalen,

Thank you for the video.

Connect an external monitor and check if the issue persists on the external monitor.

Also, check if the display works in Safemode with networking. Restart the computer and tap F8 at Dell logo. Select Safemode with networking.

Run LCD BIST.

• Boot to the Pre-boot System Assessments (PSAs).
• Watch the screen and listen for the color bar test prompt tones emitted by the PSA Diagnostics.
• A NOTE indicates important information that helps you make better use of your computer. NOTE:
• If the screen is visible, the PSA Diagnostics draws a series of multicolored bars across the screen. Once complete, a prompt asking if the pattern was seen appears accompanied by a brief series of tones.
• Press or wait approximately 30 seconds to fail the color bar test.
• Watch for the LCD BIST color generation and listen for the beeps every 2 seconds that indicate the LCD BIST is running.
• The LCD BIST runs for approximately 20 seconds then stops. The 3-3-3 or 3-3-4 error code then is displayed once the LCD BIST is complete.

Awaiting your response!