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Studio 1569 random shut off
I bought the new Studio 1569 with Intel Core I5 and Windows 7 just under one month ago from Best Buy. The laptop will shut off for no apparent reason. It doesn't seem to be getting too hot (but I'm not sure), there is no blue screen, no warning...just turns off. It will power back on immediately and brings me to the start windows in safe mode or normal screen. I chatted with Dell Tech Support last week and they told me to send it into the depot for repair. I am hoping someone might have another solution other than waiting for up to 2 weeks to get my computer back.
Does anyone have a solution? Can't seem to find any answers anywhere. Thanks!
UPDATE 3/20/10: After 9 days I got my 1569 back from Dell. They replaced the MLB. Guess what? Didn't fix the problem. Just shut off on me after 8 hours of on and off use. I'm seriously irritated. Update BIOS to A04. Called Dell tech support. He told me to restart using F2, leave in BIOS screen overnight and see if it still shut down. He said a Senior Technician would call me back in the morning to determine what the problem is. The Senior Tech called me, he had no clue what was wrong nor was he willing to find out. I could barely understand anything he said due to the accent. Now what?
UPDATE 3/24/10: BIOS and Driver updates do not fix this issue. After talking with Dell tech support once again, the Senior Technician told me I needed to send in to the Repair Depot for a second time. He says the heat sync needs replacing, another MLB and reformat hard drive. Just sent to Depot today. I will post again when I get it back and let you all know if this fixes it. I sincerely hope so!
UPDATE 4/9/10: Depot replaced heat sync and fan. Still having issue with random shut off. Called Dell and told them I wanted a brand new laptop with no issues or my money back. Dell called me yesterday to inform me that they are sending me a new one with upgraded processor and memory. They even let me choose the ccolor, promise pink for me:) I'll be happy with this as long as the replacement is actually better.
UPDATE 4/17/10: Got my replacement a couple of days ago. Dell sent me the Studio 1558, upgraded processor to i7, ram to 6 gigs and facial recognition software. It appears with the upgrades this 1558 is about $500 more than what I paid for the 1569 at Best Buy. The look of this 1558 is different from the 1569 I had, it's much thicker and a narrower. I liked the slim design of the 1569. Should I be happy with this exchange? Anyone?
Leviticuss
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March 22nd, 2012 16:00
Dell Studio 1569. HOW CAN THIS BE UNANSWERED?!
DOES DELL NOT READ THESE?!
I HAVE READ HUNDREDS OF THESE STORIES, ALL WITH THE EXACT SAME ISSUE. AND I AM OUTRAGED AS A CUSTOMER. THIS COMPUTER NEEDS TO BE RECALLED. AND WE NEED REFUNDS. ITS TOO EXPENSIVE OF A PRODUCT TO BE THIS AGGRAVATING. I'M TIRED OF HOURS WITH INDIAN SUPPORT THAT I CANT UNDERSTAND, AND BEING CALLED THE WRONG NAME; THEY CANT EVEN PRONOUNCE MY STATE, AND I DON'T FEEL COMFORTABLE CONVERSING WITH THESE FOREIGN PEOPLE READING SCRIPTS. MY FAMILY HAS BEEN A LOYAL DELL CUSTOMER FOR MY ENTIRE LIFE, AND FOR THIS PROBLEM TO STILL BE UNANSWERED IS UNACCEPTABLE.
I'M SORRY I DIDN'T DO MY RESEARCH BEFORE, BECAUSE AFTER GETTING THE STUDIO 1569 AND HAVING IT RANDOMLY SHUT DOWN CONSTANTLY, I HAD TO BUY A COMPLETELY DIFFERENT MODEL OF LAPTOP SO I COULD WORK. BUT WE SHOULDN'T EXPECTED TO FIRST DISCOVER HUGE WIDESPREAD MANUFACTURING PROBLEMS BEFORE WE BUY A BRAND NEW EXPENSIVE COMPUTER FROM A COMPANY WE USED TO TRUST. I'M GREATLY DISAPPOINTED IN THE SERVICE I HAVE RECEIVED, INCLUDING THE PRODUCT. I GUARANTEE IF THERE IS NOT A COMPANY STATEMENT REGARDING THIS ISSUE THEY HAVE LOST ME (AND HOPEFULLY EVERYONE ELSE WHO OWNS THAT MISTAKE OF A LAPTOP) AS A CUSTOMER.