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September 5th, 2013 08:00
Task Manager not opening and the Computer cannot update.
i have an inspiron 15r with windows 8 which is just a month old and im facing alot of problems with it. The following are the problems that im facing:
1) the laptop hangs repeatedly
2) The task manager does not function and is unresponsive
3) The Mcfree continuously displays "your computer is at risk as the status cannot be updated"
Please give me instructions.
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DELL-Munawar P
748 Posts
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September 5th, 2013 09:00
Hi Sharonlee0910,
We apologize for the inconvenience caused; I would suggest you restoring the system to factory state and check if it fixes the issue.
1. Plug in the AC adapter.
2. Point to the right hand corner of the screen to bring up the charms bar.
3. Click Settings.
4. Select ‘PC settings, In the PC settings window, select ‘General’.
5. Once “General is selected, on the right side scroll down to click on ‘Restart Now’ under Advanced settings’
6. In the next screen click on ‘Trouble shoot’.
7. Click the Dell Backup and Recovery icon.
8. The system restarts and comes back up, click ‘Next’ on the Dell Backup and Recovery Screen.
9. The system would be checked to see if the smart repair option can fix the issue, click ‘Next’ once this is done.
10. You will be prompted to select the backup to be used, click the factory image option or select from one of the backups. Click Next.
11. You will be prompted to back up your files, if needed do so by selecting the option ‘Yes, backup my personal files’ (Make sure to have an external backup hard drive handy.) or select No, Erase my files.
12. The system goes ahead and completes the restore of the operating system. Click Restart when prompted.
13. Follow the on-screen instructions to setup the system with windows.
Note: Please backup your files before using the DVDs to recovery to factory state.
Please let me know if this helps.