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November 17th, 2014 08:00

Touch pad not working.

  • OS Name Microsoft Windows 8 Pro
    Version 6.2.9200 Build 9200
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name sunny
    System Manufacturer Dell Inc.
    System Model Inspiron 3542
    System Type x64-based PC
    System SKU 0651
    Processor Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz, 1700 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date Dell Inc. A03, 5/27/2014
    SMBIOS Version 2.8
    Embedded Controller Version 0.03
    BIOS Mode Legacy
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Mobile
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.2.9200.16384"
    User Name sunny\sunny BZU
    Time Zone Pakistan Standard Time
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 3.91 GB
    Available Physical Memory 2.63 GB
    Total Virtual Memory 7.41 GB
    Available Virtual Memory 5.86 GB
    Page File Space 3.50 GB
    Page File C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes



    I had Ubuntu 12.04 per installed on my laptop.
    Touch pad worked  fine on Ubuntu.The moment i put Window 8 installation disk on Cd drive and
    started to install window 8  ,the mouse pointer disappears and touch pad does not work.
    I installed window 8 using keyboard.
    Now, when i connect USB mouse,mouse pointer appears and started to work fine .when i disconnect USB 
    mouse,pointer disappears .when i press Ctrl without  USB mouse attached i see circles but no 
    physical mouse pointer.My touch pad is dead.There is no and off button on touch pad.But USB mouse is working fine. I use laptop only with the help of USB mouse.

    when i open Device manager there was no option  for touch pad .It has only  USB mouse option. 

    Things i have tried:



    1) ran “Hardware and Devices” troubleshooter to diagnose the exact issue.
    2)Installed  driver from dell support center.
    3)Installed synaptic driver for window 8.
    4)installed softwares  like "driver identifier" and "driver scanner" etc.
    4)Installed latest windows update.
    But no luck.

    Please help me to solve this problem.

    update:

    Touch pad working fine during window 7 installation.But touch pad disappears   during window 8 installation.

              The windows community refer me to dell forum.

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