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42371
October 18th, 2013 13:00
Touch Screen Freezing
If someone could please help. I have a new Dell Inspiron Laptop running Windows 8 with a touchscreen. Suddenly the touch screen is freezing intermittently and requires a reboot to work again. And even then sometimes it requires several restarts before it will work. At times I can swipe the main screen but am unable to swipe to get the search bar. This is very frustrating. Especially since the laptop is only about 6 months old. I've tried contacting Dell Support but am unable to be on the phone for the length of time it takes for them to try to figure something out. I'm wondering if it needs a driver update? Or maybe a BIOS update? I'm hoping someone has a suggestion that I can try on my own when I have time to sit at the computer. Any help would be greatly appreciated!


shaf1070
3 Posts
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October 18th, 2013 14:00
My service tag is . Can you find the information you need with that?
DELL-Nikhil D1
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2.6K Posts
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October 18th, 2013 14:00
Hi shaf1070,
Sorry about the situation, I request you to post the complete system model, I will check what best can be done to assist you further.
Awaiting your response!
shaf1070
3 Posts
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October 19th, 2013 07:00
Were you able to come up with anything?
DELL-Nikhil D1
6 Operator
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2.6K Posts
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October 21st, 2013 18:00
Hi shaf1070,
Sorry for the late reply, I checked the system records and found that updating the BIOS to latest version and calibrating the touchscreen has fixed the issue. Please let me know if the issue still persists.
I will be glad to assist you further.