Touchpad problems

Question

Hi,

My touch pad is hard to control, it doesnt want to go where i want it to, tends to stay on the right hand side on screen. When this happend before the laptop was under warrenty but on checking today it seems that the warrenty has expired.

I have an Inspiron 1545.

Can anyone help me with correcting the problem, in simple terms please as I am not a techi

Thanks in advance

Vanda

Dell-Kuldeep M · Answer

Hi Vanda,

Try using the touch pad in safe mode to see if it works properly. The steps are given below:

Restart or Power on the system.
Tap at dell logo until ‘Advanced Boot Options’ appear.
Choose ‘Safe Mode’ and hit ‘Enter’

You may also try using an external mouse to see if that works fine.

Please share the operating system for further assistance.

Keep me posted with the information. I will be glad to assist you further.

vandab · Answer

Thanks for a quick reply.

My dell is Inspiron 1545 64 bit, window 7

This has happend before and the tech team at dell sorted for me, I think but not sure they downloaded a new driver download but I have checked and I have the uptodate one.

Will try your tip when I get home

Vanda

Dell-Kuldeep M · Answer

Hi Vanda,

In addition to the steps provided in the earlier post, you may also try uninstalling and reinstalling the drivers for the touchpad.

To uninstall the drivers from the ‘Device Manager’, try the steps below:

Press ‘Windows’ key + R on ‘Desktop’ screen
Type ‘devmgmt.msc’ in run box and press ‘Enter’
Click > sign next to ‘Mice and other pointing devices’
Right click on the ‘Touchpad’ Hub entry and click on ‘Uninstall’
Restart the system.

Reinstall the driver from the link below. The link is:

http://dell.to/16sfCjv

Keep me posted with the results. I will be glad to assist you further.

vandab · Answer

Hi

, I didn't know what to do in the safe mode, but I did uninstall the driver and re install. I will see how it goes but I have just noticed I am still under warrenty until January 2014, I thought it had expired now.

Thankyou for you help, you explained things very simpley for me

Vanda

Dell-Kuldeep M · Answer

Hi Vanda,

Good to know that the system is under warranty.

For steps regarding safe mode, it was to check if the touchpad behavior was the same as in normal mode or if it worked fine in safe mode.

However, as you have installed the drivers, you may check the system functionality in normal mode and let me know in case of any further issues.

Please feel free to reply for any further assistance.

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Touchpad problems

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