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westvap

2 Posts

17207

March 20th, 2013 17:00

Unknown software exception error message

My Inspiron 15z was just repaired today (it got a new motherboard due to a different problem that is now fixed). After the first power on with the new motherboard, I received an error message that said, "The exception unknown software exception (0xe0434352) occurred in the application at location 0x76b74b32." I have not seen this message again (I've since powered down and rebooted 3 times), but I'm still unsure as to whether this should be a message I should be concerned about and look further into.

Anyone know anything?

Thanks!

1 person also has this problem

Dell-Rajesh R

4 Operator

 • 

3.3K Posts

March 20th, 2013 18:00

Hi westvap,

Try to do a clean boot which can resolve the issue.

Below steps would help you clean boot:

Click Start, type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.

Configure Selective Startup options

  • In the System Configuration Utility dialog box, click Selective Startup on the General tab.
  • Click to clear the Load Startup Items check box.

Note The Use Original Boot.ini check box is unavailable.

  • Click the Services tab.
  • Click to select the Hide All Microsoft Services check box.
  • Click Disable All, and then click OK.
  • When you are prompted, click Restart.

Also, run SFC scanner on the computer :

Follow below steps to run SFC scanner:

  • Open the start menu
  • In the search box, type cmd
  • Right click on cmd and select Run as administrator.
  • In command prompt  type: sfc /scannow

Awaiting your response!

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