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August 5th, 2015 03:00

Windows 10 touchpad gestures no longer working as expected (XPS 13 9333)

Hi everyone,

So on August 2nd I updated my Dell XPS 13 (9333) to Windows 10 Pro, and despite a few glitches from the OS, everything worked as expected, especifically the 3-finger swipe up to show Task View and down to show the Desktop, as well as (finally) being able to scroll windows out of focus just by hovering over by enabling the option in Settings.

However, yesterday I realized that is no longer the case. The 3-finger swipe brings up Cortana/Search and down opens up the Settings app. Moreover, scrolling w/o focus stopped working too!

I'm running the latest Dell Touchpad driver (v.19.0.15.2) and I have Multi-Finger gestures enabled in the options. Checking the Windows Update history, besides the Windows Defender updates, I see the following: KB3074678, KB3074686, and a Failed Synaptics Update for Dell Touchpad (around the day it stopped working as it should).

Anyone experiencing a similar problem? Suggestions?

Thanks in advance,

-- Pol

9 Posts

August 5th, 2015 09:00

Nevermind, I got it to work after uninstalling Dell Touchpad, and then installing the same version from the Dell website. However, the "Scroll inactive windows when I hover over them" setting doesn't work with the touchpad, but it does work with a mouse (generic drivers). Any idea on why is that?

8 Posts

August 5th, 2015 17:00

Hi Polmes

I'm experiencing the exact same problem. It is frustrating, since I don't want to rely too much on the old gestures as the new gestures are eventually going to supplant them. I saw the failed Synaptics update as well, but I played around with some preferences and it disappeared, but the touchpad issues still remain.

Not only that, but some of the old gestures don't exist anymore - for example, four-finger-swipe-down to bring up the Desktop does not work anymore.

2 Posts

August 5th, 2015 19:00

same here
windows 10 64bits dell inspiron 14r 5437

8 Posts

August 5th, 2015 20:00

Never mind. The solution is to uninstall Dell Touchpad (from the "add or remove programs" menu accessed from the CONTROL PANEL, not the Modern UI version), and then to install the latest Synaptics Dell Touchpad drivers from the website. 

NOTE: have a mouse or touchscreen handy, as your touchpad will be disabled until the new drivers are installed.

UPDATE: the fix is only temporary, the touchpad's behaviour has reverted to the flawed behaviour in the original post.

8 Posts

August 5th, 2015 20:00

Hey Polmes

Would you mind walking through the exact process? I've tried uninstalling the Dell Touchpad from the Drivers menu, and then installing the touchpad drivers downloaded from Dell's website, and it didn't work. Should I reboot after uninstalling the drivers and before installing the new ones, for example?

2 Posts

August 5th, 2015 22:00

do you mean the windows 10 will automatic install driver version 19 ?

4 Posts

August 11th, 2015 06:00

My Touchpad stopped working after the upgrade to windows 10. At first it worked but without the Multi-Finger gestured, then it stopped working completely the next day... 

How to get it fixed?

XPS 13 L321X

4 Posts

August 11th, 2015 08:00

And also my webcam is not working anymore... Does anyone know how to get these fixed?

4 Posts

August 18th, 2015 12:00

I am having the same issue with my Dell inspiron. 3 finger swipe up brings up cortana and down brings up settings. Anyone find out how to fix?

2 Posts

August 26th, 2015 12:00

Same problem...

Did anyone find solution?

1 Message

September 7th, 2015 17:00

I experience the same problem with the v19 touchpad drivers for my xps 15. I found a workaround consisting of killing the SynTPEnh.exe process, and then restarting it (it's located at C:\Program Files\Synaptics\SynTP\ ). This process seems responsible for processing the multi touch gestures. I suspect that, as restarting this program fixes the problem, it is a bug in the driver rather than a hardware problem or bug in Windows. Dell/Synaptics should update its driver.

To make this workaround as streamlined as possible, I made a little batch file on my desktop that does the killing and restarting, with this command:

(taskkill /IM SynTPEnh.exe /F && start /D "C:\Program Files\Synaptics\SynTP\" SynTPEnh.exe) || pause

The Console window only appears very briefly if killing and restarting the process worked fine, otherwise an error is shown and command pauses to let you read the error message.

(Of course, this workaround is at you own risk. killing a process regularly isn't exactly gentle, but it seems to do no harm on my system)

11 Posts

September 10th, 2015 13:00

Killing the process doesn't seem to change the wonky gesture settings for me.  XPS14


Hopefully Dell updates this driver.  This is quite frustrating.

11 Posts

September 10th, 2015 14:00

I uninstalled the driver, then installed an older 32bit version I found by searching dell drivers on the dell site for my service tag and it solved the problem until I closed my laptop (sleep).

4 Posts

October 26th, 2015 04:00

I have the same problem. I uninstalled and reinstalled the driver. That fixed it temporarily - then reverted to launching settings on swipe down and cortana on Swipe Up. Very very annoying

4 Posts

November 1st, 2015 01:00

Also tried upgrading the BIOS ... still have the same problem.

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