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December 5th, 2013 13:00
Windows Boot Manager
Laptop is an Inspiron N5010. I used dell data safe to restore to factory condition. I then began installing windows updates. When updates where done it wanted to be restarted so I said yes and it proceeded to shut down and come back up. The Dell logo screen comes up then it goes black and windows boot manager appears. It says a required device is inaccessible. I tried f2 and everything looks fine. I tried f12 and hard drive is listed as first boot priority. I tried f8 and only options are windows 7 ( which takes be back to boot manager) or Windows memory diagnostic which also takes me back to the windows boot manager. Any ideas? please.
PS: under f12 i found a diagnostics option so i ran that and everything passed.
Mary G
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20.1K Posts
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December 5th, 2013 13:00
Run the extended Hard Drive test in the diagnostics to see if the drive has failed.The quick test in the general diagnostics does not test the complete drive.
sologoddess
2 Posts
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December 5th, 2013 13:00
Thank you for your reply. I ran the diagnostic that comes up with f12, when it said all had passed so far and asked if i wished to continue I said yes to that also. Everything passed. How do i find this extended hard drive test?