XPS 15 9530 - Noise problem?

I think that the only way to push them to take some action is making public this issue, post in forums, try to post in hardware sites about that and that kind of actions...Dell could be compromised this way.

Hey Guys,

I just stumbled onto a solution which has decreased *MY* noise issues, and wanted to share, in hopes it will help others.

My XPS 9530 (Dec 2013) has made "crunching" sounds (similar to a hard drive) in the area of the power button, since Day 1.

The sounds appear to be video card related, as they are only noticeable during screen re-draws:

- web pages with scrolling banners (ex: http://www.powerball.com/pb_home.asp )

- scrolling up and down in applications (browser, document, Outlook) with the mouse wheel

And the sound is only audible when the laptop is connected to a power supply. While on battery, the sound is not noticeable.

I have tried multiple power supplies, and power sources, to no avail.

In addition to the noise issue, my screen recently started flashing uncontrollably after coming out of Sleep Mode. Researching the issue, I came upon this thread:

Dell XPS 15 9530 screen flashing problem after update new drivers.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19543351.aspx

Like the user who started the thread above, I had recently upgraded my video drivers.

So, as the Dell representative suggested in that thread, I did the following:

- Downloaded the latest Intel and nVIDIA graphics drivers from Dell Support (the same ones I had recently upgraded to, dated 1/9/2014)

- Started my laptop in Safe Mode

- Went into Device Manager, under Display Adapters, and uninstalled the Intel and nVIDIA adapters (making sure to check the box to "Delete the driver software for this device")

- Rebooted the laptop

- Installed both of the graphics drivers I downloaded earlier

- Rebooted the laptop (again)

Since reinstalling the drivers, the "crunching" sound has been dramatically reduced (but NOT completely gone).

In a post they did yesterday on facebook i mentioned the issue and here is what they say : 

Normally on  March 24th  i supposed to have my laptop because i ordered it on February 18th, and the date to send me the laptop was set by DELL on March 24th.

Proof:

BUT NOW , going back to their website i see that they change the Date to April 22th

Proof :

and they send me an email saying that we revised they date, so you won't have your laptop on march 24th, but  on April 22th

Proof : 

I AM NOT MAD AT ALL, I ONLY HOPE ALL THIS TIME THEY ARE TAKING TO SEND LAPTOP, I ONLY HOPE IT WILL BE A GOOD DEVICE, NOT A NOISY ONE. 

Trying to get some news via twitter https://twitter.com/pleimb/status/446253568627326976 but I guess we won't have any...

So I've taken the plunge.

And ordered my machine today - estimated ship date 16-04-2014.

Apparently the screens are in limited supply.

"Thanks for the reach out. Dell Engineering Team is aware about this and are working on it. - We will get back to you with an update as soon as it is available. ^BG"

https://twitter.com/DellCares/status/446306860636053504

I guess all/most of them have this issue. Still waiting for a solution too :-).

Unfortunately, I spoke too soon.  The sound is back.  :-(   It was a nice day, while it lasted.

I just recently purchased the Dell XPS 15 9530 and I noticed the same problem today. I hope there is a resolution soon otherwise I'm considering returning my laptop.

Christina

2 days ago, they Pushed back the date to April 22th ,  normally my Dell XPS 15 (9530) has to be delivered to me on March 24th ,because i did the purchase on February 18th !

Well today, they change it again in the website, saying that my Order is being sent already to the UPS company so, it's on the way, kind of confused,  but i do not mind, for all of that, all that is matter to me and everyone here is to FIND A SOLUTION TO YHE NOISE ISSUE THAT AFFECTING ALL THE XPS 15 9530,  so on March 24th  i will make an UNBOXING VIDEO, and another one Using it, so we will see if this NOISE ISSUE IS ALSO ON THE NEWEST DELL XPS RECENTLY DELIVERED TO CUSTOMER, BUYERS LIKE US.

Proof that today they send it to UPS 

2 days ago, they Pushed back the date to April 22th ,  normally my Dell XPS 15 (9530) has to be delivered to me on March 24th ,because i did the purchase on February 18th ! Well today, they change it again in the website, saying that my Order is being sent already to the UPS company so, it's on the way, kind of confused,  but i do not mind, for all of that, all that is matter to me and everyone here is to FIND A SOLUTION TO YHE NOISE ISSUE THAT AFFECTING ALL THE XPS 15 9530,  so on March 24th  i will make an UNBOXING VIDEO, and another one Using it, so we will see if this NOISE ISSUE IS ALSO ON THE NEWEST DELL XPS RECENTLY DELIVERED TO CUSTOMER, BUYERS LIKE US. Proof that today they send it to UPS

Not that I want to disappoint you, but your machine on the way is as faulty as it could be since the machine first came out.  As you can see, Dell never gave a solution and customers keep receiving machines with coil whine till this day.

As to 'Dell Engineering Team' on Twitter, I don't really have hope on them to make a change.

'We are aware about this and are working on it. - We will get back to you with an update as soon as it is available' is just exactly the same as what Dell keeps saying from months ago. It's not like only till this day do they realize that there's a problem.

Finally there is nothing that we can do about that to make them take some action about that ?   Doctor, what about  you,  will you go for a refund even if it will takes some times and patience with them or you will live with it like it is !! Me, i wont be able to accept it like this, so if in  2 or 3  months, no SOLUTION i will send it back ! 

I decided to go for a refund back one month ago when the other only option was to live with it. 

I was told that some solution might come out in the unseen future and before the solution come out, I need to live with it.

Having personally experienced the noise, I know that I can't concentrate on my work with that noise going on. There's really nothing to live with...

If you decide to wait 2 or 3 months before sending it back, I would suggest you to check the return policy. When I got the bricked machine from depot center and called customer care, the first and only thing that lady told me is that 'You cannot apply for a refund because you have already purchased the machine for XX days'. I could not explain anything further to her, such as it took 6 weeks before the machine arrived and right after that, the machine spent another 4 weeks in the depot center. No matter how I try to explain, she said she could not change policy, blabla...

Anyway, good luck